Desktop Support Technician - Tekfortune : Job Details

Title : Desktop Support TechnicianLocation : Burlington, MA 01803 (onsite)Job DescriptionThis position assists staff with technical support or desktop/laptopcomputers, applications, printers and related technologies.Responsibilities :- Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelinesWorks with vendor support contacts to resolve technical problemsWorks with service desk and RDS as appropriate to determine and resolve problems received from clientsResponds to support requests from service desk, users and other infrastructure teamsPerforms upgrades as directed to ensure the longevity of equipmentKeep track of request and make sure they are implemented as plannedParticipate in incident handling concerning desktop changes.Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.Microsoft environment knowledge (desktop & server).Have some level of technical understanding of the products building up a desktop service.Experience from the desktop environment. Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.Provide weekly reports Implement best practices Be the single point of contact with customer Technical RequirementsExposure on managing remote sites Phone support experience necessary. Technical helpdesk or technical call center experience is necessary.Disciplined, systematic problem solving skills required.Windows and Novell Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000Servers: Windows 2000, Windows 2003, Windows 2008,Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007ITSM ticketing tools such as Remedy, Client Service Center, client Service Center Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native toolsMS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS VisioInternet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users Support for laptop, desktops, AV Devices and printersPDA and blackberry support Apple Ipad Device support