Desktop Support Technician - Renewaire LLC : Job Details

At RenewAire, our team is dedicated to improving indoor air quality for everyone while reducing energy consumption and costs associated with conditioning indoor air. We are seeking a skilled and motivated Desktop Support Technician to join our dynamic team and help maintain our IT infrastructure. You will be expected to:

• Perform routine logical and sometimes physical maintenance on printers, laptop and desktop computers (Win7, Win 10, Mac OS/X), ensuring high levels of performance, availability and recovery capability.
• Document system architecture and the configuration of infrastructure components. Document procedures for standardized troubleshooting and repair efforts.
• Protect the logical and physical security interests of the enterprise.
• Respond to user requests for information and perform problem resolution.
• Resolve technical computer equipment problems for both Windows and Mac systems.
• Log, document and maintain history records on Information Technology problems and contribute to the IT knowledgebase.
• Initiate corrective action or carry out instructions to resolve system problems.
• Assist in the maintenance of the technical infrastructure services for users and computers including DNS, DHCP, Active Directory entities, printing, messaging, and telephony for the enterprise.
• Research install and test software updates and patches for supported applications and operating systems.
• Maintain contact with users on operational and production problems.
• Assist systems and programming personnel, as requested.
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
• Scripting support for other aspects of IT automation.
• Other duties as assigned.

Requirements

• Associate degree in Computer Science, or related field - or equivalent combination of education and experience
• Two or more years' experience in a helpdesk role preferred
• Knowledge of both MS Windows and Apple Mac desktop environments
• Strong general office computer skills incl. MS Office, CRM software (Microsoft Dynamics), etc.
• Scripting experience with Python, PowerShell and/or *nix Bash shell scripting preferred.
• A+, MCSA (Win10), ACMT, HDI-CSR, ITIL (foundations) and/or similar certifications strongly preferred.
• Previous experience in Manufacturing environment a plus