Desktop Support Technician - Motion Recruitment : Job Details

We are seeking a Client Support Associate to join our team in Salem, MO. This hybrid role requires a tech-savvy professional passionate about providing exceptional technical support to our clients. You will diagnose and troubleshoot IT issues, install and configure software, and resolve technical challenges.

Job title: Client Support Associate

Location: Salem, MO 65560

Job Type: 03-Month Contract to Hire

Key Responsibilities:

• Identify, manage, escalate, and resolve technical issues.
• Install and configure software, print drivers, and utilities on workstations and networks.
• Troubleshoot IT issues, including software, hardware, and networking.
• Monitor installed systems to identify and resolve potential problems.
• Provide basic technical support to clients, addressing application issues and diagnosing desktop/laptop software problems.

Qualifications:

• 1–3 years of related work experience or equivalent education and experience.
• 1–3 years of customer service experience.
• Excellent communication skills.
• Ability to work collaboratively in a team environment.
• Flexible work schedule availability.

Preferences:

• 1–3 years of technical experience (preferred).
• Previous experience troubleshooting desktops, printers, and notebook issues.
• Proficiency in MS Office and strong user support skills.