Desktop Support Technician - Apex Systems : Job Details

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. Our client is looking for qualified candidates to work onsite providing desktop support needs with strong customer skills.

Shift: Mon- Fri 8:00am-5:00 pm

Location: San Francisco, CA

Duration: 6 month contract to hire

Pay: $22-25/hr - weekly pay on W2

Day-to-day:

• Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
• Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support.
• Installs, configures and troubleshoots desktop systems and workstations.
• Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code.
• General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote.

Requirements:

• A+, Dell and Lexmark certifications preferred
• Strong customer service skills – personable, empathetic, patient – Will be handing off computers to our internal users
• Communicates highly technical information to both technical and nontechnical personnel
• May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
• May participate in development of information technology and infrastructure projects
• May involve use of problem management databases and help desk system
• 2-3+ years plus supporting Desktops, Laptops and Printers.