Desktop Support Technician - Apex Systems : Job Details

Position: PC Technician

Location: Exeter, NH

Rate: $20-25/hr max

Duration: 6+ month contract with the potential to convert to full time

Top 3 requirements:

Job Description:

• Provides second-level support for all workstation problems within established timeframes.
• Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or the management on difficult or complex problems that cannot be resolved within established service levels.
• Configures, installs, modifies, and relocates desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability. The scope of work can be a single device or a large-scale project involving a large number of devices.
• Provides workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations.
• Researches and recommends technology solutions both individually and as a team member.
• Assists users with backup and recovery procedures to ensure full system recovery.
• Completes all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.
• Coordinates, schedules, and reports on daily activities and specific desktop implementation/upgrade activities
• Upholds corporate policy guidelines and recommends new and improved guidelines to ensure compatibility and to improve service to user community.
• Maintains technical expertise in desktop support technology.
• Maintains a positive working relationship with all Clinic departments to optimize working relationships and communication.
• Identifies and initiates resolutions to problems and concerns associated with office and workgroup automation to the user's satisfaction.
• Monitors the performance levels of all end-user devices and peripherals and advises management on technical issues and trends.
• Consults with management on specific matters requiring clarification, interpretation, or exception to standard policies and procedures as well as identifying trends in desktop support requirements.
• Perform other duties as required/assigned.