Desktop Support Technician - Apex Systems : Job Details

Job Title: Desktop Support Technician (On-Site)

Our client is looking for a skilled Desktop Support Technician who is highly experienced with MacOS devices to join their team and provide top-tier technical support for their local offices. In this role, you'll play a key part in maintaining, troubleshooting, and enhancing our IT systems while supporting critical projects.

Key Responsibilities:

• Deliver on-site desktop support services in line with company policies and procedures.
• Assist with remediation efforts for Wired Network Access Control projects.
• Experience with migration and refresh initiatives, including backup, imaging, deployment, and encryption tasks.
• Troubleshoot and resolve issues with computer systems, hardware, printers, and peripherals.
• Coordinate and manage hardware repairs with vendors as needed.
• Provide Tier 1 and Tier 2 troubleshooting for technical issues.
• Communicate effectively with ticket submitters to resolve issues and provide updates.

Preferred Skills and Experience:

• MacOS troubleshooting experience is highly preferred.
• Familiarity with tools like JAMF, and encryption platforms such as BitLocker or FileVault.
• Minimum of 5 years of experience in IT support or a related role.
• Proficiency in backing up, imaging, deploying, and securing systems.
• A proactive and customer-oriented mindset with the ability to communicate technical concepts clearly.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-#######.