Desktop Support Technician (Onsite) - Netsmart Technologies : Job Details

Responsible for end user support for basic and routine hardware and software requests. Responsibilities. Address and resolve basic and routine incidents and requests. Enter quality information into tickets and appropriately capture data. Complete follow-up and follow-through on all tickets. Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures. Implement customer support best practices. Troubleshoot issues in a high-level systematic way. Grow knowledge of current corporate products in order to increase ability to resolve tickets on first contact. This position is based onsite in Overland Park, KS - Qualifications. Required. High school diploma or GED - Experience with ticketing system. Typing skills to ensure quick and accurate entry of service request details Excellent organizational and follow up skills Preferred. Associates degree. Experience in IT support in a professional services environment. Knowledge of ba...Support Technician, Desktop Support, Technician, Support, Technology