Desktop Support Technician - Part-time - Sussex-Wantage Regional School District : Job Details

Position Type: Technology/Desktop Support TechnicianDate Posted: 8/15/2024Location: District-wide Desktop Support Technician - Part Time Under the direct supervision of the IT Director, this position will troubleshoot and repair computer hardware, software, and resolve immediate computer operational problems. Essential Performance Responsibilities • Install and maintain computer operating systems, application software, and related computer equipment. • Maintain the district's Chromebook fleet. • Perform basic virus removal on infected devices. • Perform hardware and software repair (computers, printers, projectors, Smart Boards and programs). • Respond to the help desk ticket system in a timely fashion and prioritize tickets. • Provide technical support to users of hardware and software. • Assist in record-keeping regarding the functioning and inventory of the school district's computers and related equipment, repairs, etc. • Well versed in Google Workspace apps - Drive, Docs, Sheets, Slides & etc. • Perform other related tasks as assigned. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility. Travel Requirements: Travel to school district locations to repair hardware, install software and assist end users. Knowledge, Skills and Abilities • Customer service oriented with strong interpersonal skills • Knowledge of computer hardware and software installation procedures. • Basic knowledge of all school district personal computer and software applications. • Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software. • Ability to work independently with minimal supervision. • Ability to communicate effectively with all levels of end-users. • Ability to establish and maintain cooperative working relationship with staff Qualifications: • High School diploma. • Must be able to lift 25 pounds. • Previous experience with Chromebooks preferred. • Related college, technical school, or certifications a plus. • Motor Vehicle Operator's License and/or ability to provide own transportation. Selection Procedure: Selection of employees will be made on the basis of occupational qualification, education and character and without regard to age, sex, race, creed, color or national origin. EOE/AA