Desktop Technician - Wintrust Financial : Job Details

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its “Different Approach, Better Results” philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Promote from within culture

Why join this team?

• We hold ourselves accountable to high standards, share wins, operate ethically, and have fun

Position Summary

The Desktop Technician provides a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, configuring and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Responsibilities also include various vendor management related and project management activities.

Areas of Responsibility

• Manages incidents and service requests queue and resolves daily hardware and software service and support requests. Adheres to established service level agreements. Thoroughly documents work performed in ticketing system.

• Installs, configures, troubleshoots, and repairs Windows and Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices.

• Follows process documentation and checklists to ensure standardization of work. Proactively recommends documentation changes.

• Installs, manages and troubleshoots Microsoft and Macintosh desktop OS systems, as well as, Android and iOS mobile platforms. Completes project tasks as assigned. Meets project dates. Schedules installations/upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects. Identify opportunities to automate operational processes across the desktop environment

• Assists System Engineers as they coordinate, test, and implement enhancements or new releases of Operating System and application packages.

• Wintech Express (or other walk-in service areas) - Deploys, troubleshoots and resolves end user hardware and application issues. Customers can walk-in or make a service appointment.

• Position requires travel to support Wintrust Corporate or Chicago-area satellite campuses (e.g. 9700, 9701, 9801, FIRST Northbrook, Tricom and 231 LaSalle). Occasional travel to other locations (e.g. banking, mortgage, WAF, WSF, etc.) with some air travel (Domestic/International).

Minimum Requirements

• 0-3 years Desktop Support, Field Support or related work experience

• Familiarity with TCP/IP, DHCP, DNS, LDAP

• Working knowledge of Windows Server 2016/2012r2 operating systems and Active Directory in a global enterprise environment

• Experience with and understanding of Active Directory and Local Group Policy design and have working proficiency of Forests, Domains, Trusts

• Knowledge of or proficiency with handheld wireless devices. Basic understanding of Windows PKI, Certificates

• Solid understanding and experience with LAN/WAN/Internet environments (TCP/IP knowledge -- IP addresses, subnet masks, default gateway…etc.)

• Excellent customer service skills - ability to clearly articulate technical issues and solutions to non-technical users, provide progress updates and complete tasks in a timely manner.

• Provide after-hours support for service escalations when required

#LI-Onsite

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.