Desktop Technician - Talent Software Services : Job Details

Desktop Technician

Talent Software Services

Job Location : New York,NY, USA

Posted on : 2025-01-20T13:34:02Z

Job Description :
Position Summary:
  • The Desktop Support Technician supports all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment.
  • The Technician ensures service level commitments and deliverables are met.
Duties and Responsibilities:
  • Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review
  • Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
  • ssists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
  • Coordinates with vendors on break/fix issues as necessaryImages, installs, and supports software for all workstation types
  • Troubleshoots, supports, and repairs hardware.
Qualifications:
  • Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
  • Experience with service delivery modes, processes, techniques and tools, required
  • Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required
  • Knowledge of Citrix, Networking (TCP/IP, DNS), required
  • Excellent written and oral communications skills as well as analytical and organizational skills, required.
  • Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferredITIL v3 Foundation or Six Sigma Certification, preferred
  • High School Diploma or equivalent required
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