Desktop Technician - Brooksource : Job Details

Our client is looking to bring on a Desktop Technician onto their Incident Response Team in Frankfort.

Requirements:

• 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
• Experience in customer service-oriented workplace
• IT experience and knowledge in the following.
• Desktop Support (Remote Support)
• Windows 10 Operating System.
• Mapping network drives
• Global Protect support (VPN)
• General NAS knowledge
• Office Suite (particularly Outlook 2013 or higher)
• Preferred ServiceNow Ticketing System experience.

• Experience with Desktop Support work
• Experience working in a fast-paced and ever-changing environment (adaptability)
• Experience working with, and as an active part of, a lively team (team player)
• Multi-tasking ability
• Documentation skills (clear, concise)
• Experience with Active Directory
• Experience with remote support or desktop support

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