Development Operations Associate - HSS : Job Details

How you move is why we're here. ®Now more than ever.Get back to what you need and love to do.The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.Emp StatusRegular Full timeWork ShiftDay (United States of America)Compensation RangeThe base pay scale for this position is $47,000.00 - $71,750.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doingPRIMARY FUNCTION/PURPOSE: The HSS Foundation seeks a detail-oriented and data-focused individual for the role of Development Operations Associate to oversee and support day-to-day administrative and operational functions of the HSS Foundation. Reporting to the Associate Director, Gift Administration, the Associate plays a critical role in gift processing & receipting, data entry, and records maintenance, with a primary focus on these functions related to BIKE HSS, a peer-to-peer fundraising program that brings in 10k+ gifts annually. The Associate will be expected to have keen attention to detail and provide excellent customer service by responding to internal and external inquiries via phone, email, or in person in a timely and professional manner.DUTIES AND Responsibilities

• Processing and recording of philanthropic contributions to HSS, ensuring accurate entry of gift and donor information in Raiser's Edge 7/NXT and Luminate Online
• Generating acknowledgement letters and tax receipts for contributions. Coordinate the review, approval, and mailing of acknowledgement letters and other donor communications as needed.
• Support management and maintenance of data for digital communications and solicitations for BIKE HSS, including data cleaning, data imports, suppression list maintenance, and unsubscribe requests.
• Overall maintenance and management of prospect and donor demographic data (names, contact information, employment, relationships)
• Provide customer service to donors and Development team members, responding to and processing requests for data updates, gift refunds, reporting, and giving instructions.
• Maintain documentation of processes and protocols related to job functions
• Maintain efficient and comprehensive files (paper and electronic) for all donors, gifts, supporting documentation, and acknowledgments.

• Complete database projects and other operations projects as assigned.
• Consistently meet established expectations set by Development Operations on an on-going basis while maintaining high levels of customer service and accuracy.
• Participate in training and informational sessions on best practices for constituent record and gift management procedures.

EXPERIENCE, COMPETENCIES, AND PERSONAL CHARACTERISTICS:

• One to three years' experience with processing database records. Raiser's Edge, Luminate Online, TeamRaiser, and Omatic experience highly desirable.

• Experience and comfort managing and working with high record counts and processing larger volumes of contributions within short time frames.

• Well organized, meticulous, and resourceful self-starter with the ability to manage multiple priorities and projects simultaneously.

• Technologically savvy. Advanced proficiency in MS Office Suite and comfortable working in database systems.

• Requires a curiosity and investigative nature to correctly identify and source contact information from paid and non-paid sources.

• Fast and accurate keyboarding skills

• Ability to learn complex data entry codes and procedures quickly

• Strong interpersonal skills; success at cultivating relationships with internal and external stakeholders and creating partnerships.

• Smart, reliable and unquestionable personal integrity.

• A confident and committed individual, with the drive and energy to respond to the demands of the institution and work collaboratively to achieve results.

• Ability to anticipate needs, see opportunities and use good judgment in dealing with confidential information

EDUCATION:

• A bachelor's degree is required.

Non-Discrimination PolicyHospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.