Device Test Engineer - Brighton Solutions : Job Details

Brighton Solutions is a leading provider of Technical, Engineering and Professional Staffing and Search Solutions. We are currently seeking a Full Time, Wireless Device Test Engineer to join us in Birmingham, AL.

As part of this role, your responsibilities will include:

• Diagnose, troubleshoot and identify solutions to software and hardware issues for voice and data services
• Ask customers targeted questions to quickly understand the root of the problem
• Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals
• Conduct product validation of products

Key skills

• Strong Android debugging skills, including usage of ADB
• Strong device debugging skills, including the usage of QXDM
• Strong LTE technical skills
• Communication and interpersonal skills
• Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base.
• Ensure customers using products have quick resolution to recurring hardware and software issues.
• Escalate issues to management that need executive attention

Travel is expected to be around 10%

This position is offered with competitive compensation and excellent corporate benefits.