Digital Transformation Director - FINCA International : Job Details

Digital Transformation DirectorPosted: 02 Mar 2025Category: Digital Financial ServicesJob DescriptionA CAREER ADVANCING FINANCIAL INCLUSION: ABOUT FINCA IMPACT FINANCE

FINCA Impact Finance believes all people should have the opportunity to leverage their wisdom, talent and effort to determine their own destiny. Our worldwide network of full-service banks and microfinance institutions are grounded in the conviction that inclusive finance is critical to bringing people out of poverty. FINCA sets standards for the microfinance industry, constantly innovating and developing new products and services that help our customers achieve their dreams. Millions of entrepreneurs rely on FINCA's commitment to customer protection and an unmatched customer experience to build a better future for themselves, their families, and their communities.

FINCA Impact Finance's global network of microfinance institutions and banks provides responsible financial services and enables low-income entrepreneurs and small business owners to invest in their future. With 40 years of experience and a mostly local staff of nearly 5,000, FINCA delivers a double bottom line of social impact and profitability. We hire people from a wide variety of backgrounds at all career stages to fully connect with our customers and strengthen the institution. FINCA expects employees to personify our values of transparency, active listening, accountability, and respect. Successful candidates will embrace our brand attributes of warmth, trust, and responsible banking, and possess a commitment to collaboration, service, and inclusivity.

Role Purpose

Reporting to the Global Leadership Team member, the Digital Transformation Director is charged with defining and implementing a comprehensive digital transformation strategy aligned with the company's objectives. This role is pivotal in driving the adoption of the 361 (key digitalization initiative) and enabling core business application improvements across subsidiaries. The Digital Transformation Director collaborates closely with leadership to ensure strategic alignment, operational efficiency, and customer-focused innovation.

The incumbent plays a critical role in fostering a culture of agility, collaboration, and data-driven decision-making. By working with subsidiary boards, the 361 Activation lead, and global leadership teams, this position ensures readiness for deployment, effective risk mitigation, and robust post-implementation evaluations. Ultimately, the Digital Transformation Director will oversee the seamless integration of digital solutions to transform business processes and enhance customer experience, contributing to the long-term strategic objectives of the organization.

Accountabilities

• In collaboration with the COO and core business leadership, define and implement digital transformation strategy in line with the company's objectives, with emphasis on effective 361 deployment and core business application;
• Support Finance in preparing business cases for digital transformation initiatives, such as the 361, by providing strategic and operational insights. Ensure that operational impacts, strategic alignment, and risk mitigation measures are clearly articulated;
• Identify legacy business processes and create core business change and transformation requirements, inclusive of change management risks and requirements, ensuring maximum readiness and effectiveness of 361 deployment;
• Interface with FINCA International 361 team and subsidiary management teams ensuring effective planning, issue resolution, change management, and troubleshooting of the 361 and other digital deployments - escalating issues to the COO and GLT as needed;
• Manage and monitor the progress of digital transformation implementation (emphasis on 361), ensuring that project elements are delivered on time in close collaboration with the 361 Activation lead and subsidiary management boards;
• Coordinate with CTO, IT/IS personnel, and other departments to ensure business model transformation objectives are met, focusing on the deployment and adoption of the 361;
• Identify and recommend additional opportunities for digital solutions to meet evolving business needs, prioritizing scalability and user adoption;
• Provide leadership in developing a standardized approach to change management, aligning with best practices to ensure seamless transitions for subsidiaries;
• Research and analyze emerging digital trends, tools, and technologies to propose innovations that enhance subsidiary efficiency and customer satisfaction;
• Collaborate with data and analytics teams to leverage insights for improved performance tracking and informed decision-making throughout the transformation process;
• Assist the Risk Department in creating and implementing risk mitigation frameworks to address potential challenges during deployment phases;
• Conduct post-implementation evaluations to measure the impact of digital transformation initiatives, ensuring feedback loops are established for continuous improvement;
• Facilitate effective training programs to support staff in adapting to new digital systems, fostering a culture of innovation and ongoing learning.

Job Requirements

Qualifications

• Master's degree in Business Administration, Computer Sciences or related field;

Experience

• Minimum 15 years' experience in business and transformation management including 5 years experience at Executive Level;
• Proven experience in leading digital transformation initiatives within complex organizational structures.

Knowledge and Skills

• Strong knowledge of business process transformation, digital trends, and technology advancements relevant to microfinance;
• Demonstrated ability to manage cross-functional teams and coordinate with diverse stakeholders;
• Strong strategic thinking, problem-solving, and change management skills;
• Excellent communication and collaboration abilities to engage with internal and external stakeholders;
• Strong analytical skills.

Language Skills

• Fluency in English required;
• Knowledge of Russian, Spanish or French desired.

Travel requirements

• Availability to travel up to 25% of the time.

The job will be based in the USA, UK, Guatemala, Georgia, Uganda, Pakistan or Kosovo.

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