Direct Repair Program Coordinator/Field Appraiser, Commercial - MA, RI - Field/Remote Hybrid - CSAA Insurance Group : Job Details

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today's way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We're looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We're excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Direct Repair Program Coordinator/Field Appraiser, Commercial - MA, RI - Field/Remote Hybrid!This is a work from home/field position based out of the Metro Boston, MA area.Your Role: Employee who works both virtually and in the field with significant authority over physical damage assignments of high complexity. Proficient in all aspects of commercial non-injury related matters including total loss. Independently evaluates, negotiates, and settles physical damage and total loss claims along with other suffixes (i.e., loss of use, property damage), which includes evaluation and estimating mechanics.Responsible for Direct Repair Network (DRN) performance, management, and relationship to ensure financial and customer focused results, including service level agreements, contract compliance and due diligence on shop background up to and including recommendation of adding / removing shops from program. Responsible for Open Shop estimation and repairs.Plays a direct role in the development of other Adjusters through mentorship, training, and coaching.Your work: • You are located in the Boston metropolitan area and are willing to travel as necessary to complete assigned inspections.• Responsible for vendor relationships, contract enforcement and due diligence; monitoring of direct repair network (DRN) shop, inclusive of commercial DRN, performance through scorecard metrics analysis• Viewed as senior resource in given field for department and/or unit• Independently evaluate, negotiate and settle physical damage and total loss claims along with other suffixes (i.e., loss of use, property damage), which requires physical inspection and evaluation based on business need or regulatory compliance.• Prepares file for authority review with supervisor or manager for potential DRN candidates and to discontinue DRN contracts• Works within broad limits and authority on highly complex assignments requiring specialist knowledge• Negotiates settlement of claim with insured, third party and attorneys• Process payments appropriately and review with supervisor beyond authority, including resolving claims coverage issues• May handle claims under excess and surplus policies• May work on claims in litigation in conjunction with a Commercial Litigation adjusterRequired Experience, Education and Skills • 6+ years of physical damage estimating experience, preferably with time as both technician and writer• High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry• Valid Driver's License• Must hold an Adjuster and Appraiser license for all applicable states or acquire license(s) within 90 days of start date for the position (MA Appraisers license required).• I-CAR certification or the ability to obtain within first year in position• Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures for general auto, commercial, and special lines exposures.• Ability to independently manage relationships and contracts with DRN shops to ensure performance goals are achieved• Strong and effective negotiation skills• Strong analytical, problem-solving, and organizational skills• Basic math and digital literacy along with the technical aptitude to utilize a variety of software applications• Ability to work independently, be self-motivated and goal-oriented• Strong oral and written communication skills• Ability to work in a flexible, changing environment• Basic math and intermediate computer skills with technical aptitude to utilize a variety of software applications, including Excel, Access, Word, PowerPoint, and Outlook. Must be able to create and maintain the necessary reports and information to effectively capture the performance of field staff and independent adjusters• Expert in utilizing estimating software and systems• Ability to build and maintain a nation-wide shop/vendor date base Ability to interpret policy language and resolve claims coverage questions (CCQs)Ability to rate condition, run evaluation and to conclude total losses• Ability to interpret policy language and resolve claims coverage questions (CCQs)• Ability to rate condition, run evaluation and to conclude total losses• Knowledge of auto repair estimates and systemsWhat would make us excited about you? • College Degree• Rhode Island Appraiser's license preferred• Typically, 8+ years of claims experience including trucks, heavy equipment, boats and/or RVs• Knowledge of project and/or contract management• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)• Travels as needed for role, including divisional / team meetings and other in-person meetings• Fulfills business needs, which may include investing extra time, helping other teams, etcMobilitas Careers At Mobilitas, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.Join us if you... • BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.• COMMIT to being there for our customers and employees.• CREATE a sense of purpose that serves the greater good through innovation.Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.comIn most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected] part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.Mobilitas is an equal opportunity employer.Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $72,810 - $107,900.Must have authorization to work indefinitely in the US#LI-SD1#HP_RXPDN-9e24dbe9-1711-4883-80b3-39491f3ae21b