Direct Support Professional Knoxville, AR M-F 12a-8a - Independent Case Management : Job Details

Primary Duties and Responsibilities

* Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework.

* Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion

* Help customer achieve agreed-upon goals to improve quality of life and integration into the community

* Provide written daily updates of each shift's activities using an online platform

* Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials

* Perform other duties as assigned

Key Competencies

* Quality decision making

* Effective communication

* Superior problem solving

* Interpersonal effectiveness

* Receptive to feedback

* Positive work ethic

* Instills trust

* Administrative effectiveness

General Requirements for All ICM Employees

* Understands and endorses ICM's mission and vision

* Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed

* Understands and complies with all HIPAA regulations

* Maintains a clean and orderly work environment

* Must have a high school diploma or equivalent (some positions require additional education)

* Maintains prompt and regular attendance

Work Schedule