Direct Support Professional Shifts Vary - Independent Case Management : Job Details

Primary Duties and Responsibilities* Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework.* Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion* Help customer achieve agreed-upon goals to improve quality of life and integration into the community* Provide written daily updates of each shift's activities using an online platform* Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials* Perform other duties as assignedKey Competencies* Quality decision making* Effective communication* Superior problem solving* Interpersonal effectiveness* Receptive to feedback* Positive work ethic* Instills trust* Administrative effectivenessGeneral Requirements for All ICM Employees* Understands and endorses ICM's mission and vision* Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed* Understands and complies with all HIPAA regulations* Maintains a clean and orderly work environment* Must have a high school diploma or equivalent (some positions require additional education)* Maintains prompt and regular attendanceWork ScheduleShifts Vary