Director Care Operating Systems Implementation - Institute for Healthcare Improvement : Job Details

Institute for Healthcare Improvement

Director, Care Operating Systems Implementation

Senior Project Manager (CareOS) Implementation

2-year contract, Full Time, Remote (USA)

About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. Learn more at ihi.org.

Position Summary:

Reporting to the Vice President, Quality and Safety Operating Systems, the Director, Care Operating Systems (CareOS) Implementation, will plan and manage the successful delivery of projects within our new Care Operating System business line. This role will build and expand this new line of business, driving data-driven workflows that significantly enhance patient outcomes, improve health care quality and safety, and redefine the patient and workforce experience.

This is a full-time remote position based in the USA, with a requirement to manage projects across multiple time zones. The role involves domestic and international travel (up to 75%), which may decrease as the CareOS business line evolves.

Position Responsibilities:

Responsibilities include but are not limited to the following:

30% Project Based Stakeholder Management

• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including clients, partners, and faculty.
• Project Communication & Reporting: Facilitate regular project meetings, both internal and external, to review progress, discuss challenges, and align on next steps.
• Facilitation & Coordination: Plan and coordinate project activities, ensuring that all logistical details are managed effectively.

60% Project Management

• Project Planning: Develop comprehensive project management plans, including scope, schedule, and resource allocation.
• Project Execution & Monitoring: Lead the execution of project workstreams, ensuring that deliverables are met on time, within scope, and within budget.
• Resource & Budget Management: Develop, manage, and optimize project budgets.
• Risk Management & Problem Solving: Proactively identify project risks and implement effective mitigation strategies.

10% COS Focused SME Content Development and Representation

• Content Development: Help to identify and develop new opportunities for IHI content, programs, or products.
• Represent IHI: Act as a spokesperson and representative for the project/program.

Position Knowledge, Skills and Abilities:

• Project Management
  • Methodologies: Deep understanding of project management frameworks.
  • Budgeting and Financial Management: Expertise in developing and managing project budgets.
  • Risk Management: Strong knowledge of risk identification, analysis, and mitigation strategies.
  • Quality Management: Understanding of quality assurance practices.
  • Stakeholder Management: Knowledge of stakeholder analysis and engagement strategies.
  • Industry-Specific Knowledge: Understanding of industry-specific content relevant to healthcare.
• Leadership
  • Strategic thinking: Ability to think strategically.
  • Professional Development and Emotional Intelligence: Advanced knowledge of setting professional development goals.
  • Engagement and Conflict Resolution: Ability to support engagement and model conflict resolution strategies.
  • Change Management: Ability to oversee and guide initiatives for system improvements.
  • Decision Making: Ability to make informed decisions.
• All IHI
  • Commitment to Social Justice and Equity: Ability to support organization-wide initiatives.
  • Improvement Science and Methodology: Familiarity with improvement science.
  • Adaptability: Ability to promote adaptability.
  • Reliability: Ability to consistently deliver high-quality results.
  • Effective Communication: Ability to model communication strategies.
  • Systems Capabilities: Ability to learn and use new systems and technology.

Position Qualifications:

Required

• Bachelor's degree or equivalent work experience.
• Seven to ten years previous work experience in a professional environment.
• Three to five years of prior project management experience.
• Experience with or knowledge of healthcare and health systems.
• Completed or in process, Project Management Professional (PMP) or similar certification.
• Professional fluency in English.
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint.
• Ability and interest to travel domestically and internationally.

Preferred

• Lean Six Sigma green belt certification.
• Familiarity with IHI improvement methods.
• Professional fluency in multiple languages.

Physical Attributes:

• Ability to Sit for Extended Periods.
• Manual Dexterity.
• Visual Acuity.
• Hearing and Speaking.
• Environment Setup.
• Lifting: Occasionally requires lifting up to 25 lbs.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

IHI is proud to be an equal opportunity workplace and an affirmative action employer.