Director-Center Operations - Byyoursideac : Job Details

Career Opportunities with BY YOUR SIDE-Autism Therapy ServicesCurrent job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available.The BYYOUR SIDE Director - Center Operations is responsible for providing an excellent parent experience to all prospective and current families by ensuring accuracy and efficiency for all communication and documentation from parents and clinical staff. The center Director is responsible for the overall business operations and growth of the Center as they oversee and prioritize clinical integrity and optimal financial outcomes by engaging with staff, families, and the community we serve.This position requires regular lifting of up to 10 pounds, frequent lifting of up to 25 pounds, and occasional lifting of up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is a full-time position; hours of work and days vary based on the needs of clients/business. Occasional evenings, weekend work, and on-call shifts may be required. Regular hours are typically from 8:00 am to 5:00 pm, Mondays through Fridays, both in center and remote when applicable, meeting the center's key performance indicators (KPI). This role is based out of our Morton Grove, IL clinic and requires on-site leadership with some hybrid opportunities. Candidates must be based near the clinic.Compensation: $80K Annual Salary + BonusWe Offer:

• Full Time
• Full benefits package + Pet Insurance
• 5+ Weeks off per calendar year including PTO, Holidays & Wellness time
• 401K with Company Match
• Career Progression program, WE will invest in YOU!
• Monthly Morale EventsEssential Functions, Duties & Responsibilities:
  • Workforce Management - Create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and values; manage day-to-day Center staff including recruiting, staff onboarding, performance management, employee relations, policies and procedures, compliance, culture stewardship, training, and development; liaise with support departments to resolve employee issues.
  • Assist the scheduling team with staffing schedules within the scheduling system; assign caseloads and room assignments among the team to achieve target impact hours for the Center; ensure hours are converted timely and manage attendance expectations.
  • Client Onboarding - Lead intake process and onboard new clients and families; ensure insurance approvals are completed and authorizations are updated; manage client and family satisfaction and accountability.
  • Business Development - Establish new and maintain existing relationships with referral partners (i.e. Clinical/child psychologist, LCSW, PCP, neurologists, etc.); partner with Client Relations and Marketing Teams to develop referral pipeline and goals aligned to target growth projections.
  • Financial Oversight - Accountable for financial and operational performance of the Center; manage annual Center budget and additional forecast needs; identify barriers to meeting budget goals and create action plans to overcome; ensure client invoices are processed; make effective business decisions based on data analysis, organizational observations, and cost controls.
  • Facilities - Ensure appropriate coverage for opening/closing of Center; upkeep and cleanliness/maintenance of Center; management of vendor contracts (cleaning, HVAC, Culligan/water, pest control); ensure all equipment is safe and in proper working condition for clients.
  • Manage regular purchasing needs for the center.
  • Uphold and maintain BYS core principles, policies, and procedures.
  • Act as the first line of contact for any parent concerns or needs brought forward.
  • Uphold policies regarding attendance, therapy holds, and changes in availability.
  • Other duties and/or special projects may be assigned.Intake and Enrollment:
    • Directly oversee and manage all intakes through auditing documentation, following up appropriately, and completing parents' tours and consultations as scheduled.
    • Communicate with VP - Clinical Operations on intake and enrollment needs and trends.
    • Uphold the intake process by ensuring all communication and documentation is obtained and provided to ensure a smooth and easy process for the family and clinical team.
    • Review all new parent paperwork with parents to ensure policies are understood.Center Maintenance:
      • Consistently present on the floor, especially during busier transitions.
      • Assist/Provide breaks for staff in therapy.
      • Audit therapy rooms and administrative rooms to ensure they are stocked, clean, and safe for proper use.
      • Improve and standardize cleaning procedures.
      • Purchase and restock items as needed.Leadership:
        • Directly oversee and lead the therapy and administrative teams.
        • Discipline employees as needed due to professionalism and attendance.
        • Lead all employees within the office to provide a professional and efficient clinic.
        • Assist VP-Clinical Operations with reporting.
        • Drive weekly, quarterly, and yearly metrics for cancellation rates, utilization, billable hours, and file compliance.
        • Meet monthly budgeted scheduled hours.
        • Manage/minimize workers' comp claims and client injuries.
        • Manage/minimize turnover rate.
        • Ensure BTs finish the RBT certification process timely.
        • Ensure client starts to therapy are within the appropriate window timeframe (21 days).Skills Required:
          • Bachelor's degree in Business, Operations Management, or related field.
          • 5+ years of management, operations, and leadership experience.
          • Healthcare environment experience required, behavioral health preferred.
          • Strong business acumen; understanding of general finance and budgeting.
          • Must be able to communicate effectively and possess problem-solving skills.
          • Ability to work effectively and efficiently with changing priorities and deadlines.
          • Proficiency in Microsoft Office Products, Word, Excel, and Outlook.
          • Uphold and maintain BY YOUR SIDE core principles, policies, and procedures.
          • Provide exceptional customer service by building strong relationships with all new and current clients.
          • Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines, and produce high-quality deliverables with attention to detail.
          • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
          • The requirements listed above are representative of the knowledge, skill, and/or ability required. #J-18808-Ljbffr