Director, Client Success - VideoAmp : Job Details

VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work everyday. We believe that accomplishing something great requires a special group of people who work hard, drive results and have a blast while doing it - people who challenge the status quo and embody our values. People who say I'll find a way instead of saying it can't be done.

At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enables marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising.

Role & Responsibilities

Location: United States, Remote

VideoAmp is looking for an experienced Director, Client Success with expertise in AdTech and TV to manage our post sale Client Success team. The Sr. Director/Director, Client Success will be focused on leading a team that supports VideoAmp's post-sale customers. Our Client Success leaders are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space. They have a proven track record of exceeding client expectations and building client relationships for a high-growth AdTech organization.

* Manage and monitor ongoing client performance ensuring initiatives and insights are executed properly and according to client expectations.

* Foster relationships with clients and vendors through continued learning of VideoAmp's product offerings and key differentiators

* Build and expand the team as needed based on growth

* Assist with the onboarding and training of new hires

* Understand various levels of KPIs and formulate strategies to meet/exceed both client and team goals

* Experience empowering teams and clients to solve problems and grow customer base

* Create a strong vision of Client Service and establish best practices to drive value for our clients

* Provide thought leadership and executive escalation to promote growth initiatives

* Drive and measure value and retention metrics of clients such as volume trends, adoptions, retention/churn, and the health of the relationship

* Assist with the pre/post-sale Sales and Client Success teams and foster an environment of enthusiasm and motivation

* Partner with Client Success leaders to establish best practices for the team to provide best in class customer service and drive value for our clients

* Coach and develop direct reports into top performers in the organization and provide career development guidance

* Partner with Client Success leadership and cross-functional leaders to refine and optimize processes for greater efficiency on the team

* Foster senior-level relationships with key client contacts and inform of VideoAmp's product offerings and key differentiators

Experience/Skills

* Bachelor's degree preferred

* 10+ years previous work in relevant Account Management, Client Service or Client Success roles

* 4+ years management experience

* Previous Ad Operations experience and fluency in a programmatic media buying technology/platform a plus

* Digital advertising and/or TV specific background preferred

* Strong work ethic and autonomous initiative; desire to work in a fast-paced, results-driven environment

* Leadership experience within hyper-growth environments; demonstrated ability to make rapid decisions and problem-solve in a hyper-growth environment

* Experience using Salesforce and/or other key Account Management platforms (ChurnZero, Zendesk, Pendo, JIRA, etc.)

* Ability to think critically about both client needs and internal solutions

* Passionate and love what you are doing!

What We Offer

This position pays between $165,000- $180,000 + Commissions + Equity + Benefits. The actual compensation offer will be determined by a number of factors, including, but not limited to, applicant's qualifications, skills, and experience.

* Discretionary and flexible paid time off

* In addition to standard US holidays off, VideoAmp employees also partake in week long Summer and Winter Breaks

* Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp

* Unlimited financial wellness sessions with Origin financial advisors

* 401k Plan

* HSA & FSA

* Commuter Benefits

* Cell Phone Reimbursement

* Paid Maternity and Parental Leave for All Family Additions

We are on a collective mission to bring equity and transparency into media measurement, and that begins with an honest, inclusive culture. At VideoAmp, we empower our team to thrive through collaboration, mentorship, and innovation. If you're passionate about all things data and tech, and have extensive knowledge and curiosity around the digital media space, we'd love to hear from you.

Above all, if you're eager to influence and support the revolutionary goals of a dynamic, cross-functional team - join us and make an impact!

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