Director, Customer marketing - writer.com : Job Details

About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, Mars, Salesforce, and Vanguard to transform the way they work.

Writer's fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra – Writer's state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

About this role

Customers are at the heart of everything we do at Writer, and our mission as a customer marketing team is to “make our customers famous!” We are looking for a Director of Customer Marketing to lead this team and bring this mission to life. This role will be responsible for recruiting customer advocates, producing written and video assets, running our customer advisory boards, integrating customers into broader marketing campaigns, and enabling our sales teams to speak on customer stories.

This role requires passion for storytelling, deep empathy for customers, ability to drive executive engagement, and ability to produce high-quality assets with speed. This candidate must have experience in enterprise marketing and people management.

Your responsibilities

• Collaborate with sales and customer success to identify and engage customer advocates
• Develop compelling written and video assets that highlight customer challenges, successes, and the value they derive from Writer
• Manage and lead customer advisory boards with CXOs at Fortune 500 companies, overseeing strategy, board membership, and meeting content
• Partner with the broader marketing team to integrate customers into key initiatives such as webinars, podcasts, content, and events
• Equip sales teams with the tools and stories they need to effectively communicate the value of Writer to potential customers
• Work closely with customer success to evangelize Writer's program management methodology
• Build strong relationships with executives and cross-functional partners in marketing, go-to-market (GTM) strategy, sales, and customer success
• Manage and mentor members of the customer marketing team

Is this you?

• A track record of success in customer marketing, including strategy development, asset and campaign execution, and executive engagement
• 7+ years of experience in B2B marketing, preferably in the tech or SaaS industries
• Strong written and verbal communication skills, with the ability to craft compelling narratives that resonate with diverse audiences
• A deep understanding of the enterprise market and the buyer's journey
• Strategic thinker with a results-driven approach
• Strong relationship builder who can collaborate effectively with internal stakeholders and external customers
• “Get things done” mentality with ability to thrive in ambiguity and a fast-paced environment
• Keen eye for quality and ability to maintain a high bar of excellence for what we produce

Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for:
• Home office setup, cell phone, internet
• Wellness stipend for gym, massage/chiropractor, personal training, etc.
• Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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