Director, Development Services & Operations - YMCA : Job Details
Director, Development Services & Operations
YMCAJob Location : New York,NY, USA
Employment Type: Full-Time
Job Category: Borough
Location: Manhattan, Association Office
Salary: $100,000 - $115,000 Annually
The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.
To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.
The YMCA of Greater New York is seeking a Director of Development Services & Operations who will serve as a senior member of the Fund Development leadership team and is responsible for providing management and oversight of a comprehensive development services and operations program at the YMCA.
This position ensures the effective implementation of a newly established donor recognition, stewardship, retention, and engagement program tailored to the needs of donors and prospects. The Director also oversees a team of two staff members, providing guidance, mentorship, and performance management to ensure the success of the department. Additionally, the role involves oversight of key development services and operations areas including prospect management and analysis; fundraising reporting, analysis, and metrics tracking; gift processing; data management (including Salesforce implementation); and general office administration.
The Director works collaboratively and in concert with colleagues across the institution. They align multiple internal resources across departments and with YMCA leadership, producing seamless donor and prospect experiences. They develop best-in-class donor services that elevate all philanthropy and engagement programs, enabling the YMCA to reach as many donors as possible with impactful and strategic engagement, recognition, and reporting.
Key Responsibilities:
- Ensure the execution of donor benefits for each giving level as part of the newly established donor recognition program.
- Collaborate with the Marketing and Communications department to finalize and implement a social media strategy for donor recognition.
- Manage individualized stewardship plans for principal and major gift-level prospects and donors, including recognition activities, stewardship reporting, and donor engagement materials tailored to various donor constituencies.
- Oversee the production of the department's donor newsletter, ensuring high-quality content that highlights the impact of giving and deepens donor engagement.
- Develop strategies and content that showcase the impact of giving across various platforms, including donor newsletters, social media posts, and the YMCA website.
- Establish a system to ensure donor satisfaction and retention, including feedback channels (e.g., online surveys and small stewardship events).
- Utilize technology to capture in-depth donor engagement data for enhanced segmentation, solicitation, and stewardship efforts.
- Produce donor relations analytics reports and recommend strategies to meet or exceed industry averages for donor retention.
- Strategically expand volunteer opportunities in partnership with institutional giving, regional gift officers, and branches.
- Master the Salesforce system, which will be fully implemented by summer 2025, and oversee the transition of all reporting and prospect management functions.
- Oversee the production of weekly fundraising reports, monthly gap analyses, and quarterly strategic fundraising action plans created by direct reports to inform and meet annual goals.
- Oversee prospect wealth screening and data uploads into Salesforce, creating actionable plans based on findings.
- Coordinate with the VP of Development to ensure timely completion of prospect profiles in partnership with research consultants.
- Lead quarterly portfolio reviews with the Individual Giving team to balance gift officer portfolios and maintain a robust prospect pipeline.
- Ensure all Fund Development information is accurately maintained in Salesforce, including donor records, proposals, agreements, and prospect data.
- Manage the Gift Processing Coordinator to ensure timely and accurate recording and acknowledgment of all gifts.
- Collaborate with the Finance Department to ensure proper financial controls over gift receipt and processing.
- Create the annual Fund Development budget, including general expenses and event budgets.
- Oversee departmental budgets and monitor expenditures.
- Coordinate recruitment, onboarding, training, and professional development processes.
- Ensure the department has the necessary supplies and equipment in working order.
Desired Skills & Experience:
- Bachelor's degree or equivalent work experience.
- Minimum of three (3) years of successful and progressively responsible fundraising experience.
- Experience leading a team in a complex work environment.
- Experience with databases, with Salesforce experience as a plus.
- Excellent written and oral communication skills.
- Technical literacy and ability to manipulate complex data.
- Ability to work effectively under multiple deadlines.
- Exhibit mature leadership qualities.
Benefits:The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual's employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work.
How to Apply:If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.
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