Director - Front Office - Motto by Hilton Washington DC City CenterJob Category: Front DeskRequisition Number: DIREC015658Posted: January 23, 2025Employment Type: Full-TimeLocation: Motto DC City Center627 H St NWWashington,DC 20001, USASalary Range: $80,000 - $85,000We're looking for a Director of Front Office that is a hard-working, charismatic person who wants to grow in hotel operations. The ideal candidate is dedicated, personable, professional, and communicates well. This person will lead our Guest Services department, directly reporting to the General Manager and will play a critical role in the hotel's continued success.The PropertyMotto DC City Center is one of DC's first Micro Hotels, embracing the diverse flavor of hundreds of different locations and personalities. We desire to create a welcoming space that's unique to the locale, serving our guests like the helpful host team members aspire to be.Who We Are
- Passionate about hospitality and fostering an environment where associates will thrive.
- Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
- Unique - we encourage our associates to express themselves and their individual talents, celebrating diversity and committing to equity and inclusion.
- Innovators - we are a lifestyle hotel management company that is constantly evolving.
- A growing team looking to expand with authentic individuals who recognize the importance of team engagement.
- A company that promotes from within.
- Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.What You Will Be Doing
- Coach, develop, and train your team within the Motto Service Culture and Modus Vision.
- Champion our culture and vision.
- Maintain a positive, supportive culture that brings colleague excitement into each day.
- Take full ownership of the Front Office Department through accountability.
- Collaborate strategically to plan the guest experience from beginning to end.
- Lead by example for the junior leaders of the Guest Services Department.
- Treat the colleague experience as you would our guest experience.
- Continuously consider the bigger picture and understand your impact on the team, hotel, and company.
- Involve yourself in day-to-day operations.What You Bring to the Table
- Passion for hospitality will be apparent.
- At least 5 years of hotel experience, with 2 years in a leadership role preferred.
- Ability to exemplify the Modus Vision and Core Values.
- Clear communication and high professionalism in a fast-paced environment.
- Experience in coaching, mentoring, and teambuilding.
- In-depth knowledge of the local neighborhood and city.
- Responsible handling of funds and proficiency with tools of the trade.
- Comfortable with giving and receiving constructive feedback.What's In It for You
- Competitive compensation package, including quarterly incentive plan.
- Generous health, dental, and vision insurance, plus 401K.
- Comprehensive onboarding and training plan.
- Coaching, feedback, and mentorship opportunities.
- Personalized development plan.
- Leadership courses for personal and interpersonal effectiveness.
- Monthly fitness and transportation credits.
- Opportunities to volunteer and give back to our communities.
- Tuition reimbursement opportunities.Non-Negotiables (Our Core Values)
- SERVE OTHERS.
- LIVE 360.
- BUILD A POSITIVE TEAM.
- COMMUNICATE.
- BE WILDLY PASSIONATE.
- TAKE OWNERSHIP.
- LEARN + INNOVATE.
- EMBRACE CHANGE.We are an equal opportunity employer. Discrimination based on any characteristic not related to performance is not tolerated.This description is subject to change at the company's discretion and does not create an employment contract.This position may require accommodating varying schedules including nights, weekends, and holidays. #J-18808-Ljbffr