Director, Global People Services Operations - Quality Technology Services, LLC : Job Details

Learn what makes QTS a unique place to grow your career! (

**Who We Are** **:**

It's pretty exciting, to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers' most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation.?

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers.?QTS is a portfolio company of Blackstone.

QTS is **Powered by People** . People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

**Who You Are:**

You are a strategic leader who enjoys building and expanding high-performing HR global teams, programs and services. You are passionate about employee experience and are able to bring people together towards common mission and purpose. You are thoughtful in leveraging KPI's and operational metrics to inform workload management and drive optimal performance across the department.

A successful candidate will have a proven track record and direct experience in each of the following:

+ Optimizing people processes to improve efficiency and scalability through manual and automated solutions (i.e. employee onboarding & offboarding etc.)

+ Achieving global compliance and policy adherence through partnerships and internal monitoring

+ Managing a multi-region, global shared service team

+ Delivering scaled HR programs and projects to the global workforce

**The Impact You Will Have:**

As QTS **Director, Global People Services Operations,** you are a visionary leader who is responsible for building the people/human resource functions that align closely with and foster the company's vision and long-term goals.

You are instrumental in ensuring the company's people strategies and operational processes directly contribute to creating a thriving workplace culture and driving business success. You will enhance employee experience and engagement, streamline processes, and foster an environment that reflects our company's values and mission to build and maintain our positive, thriving culture.

You will work closely with People Business Partners, HR COEs, HRIT, Corporate HR, Finance, and other functional colleagues across the organization, to support the execution of HR strategies across these critical functions and to ensure full compliance with process/policy adherence.

**What You Will Do:**

**_Strategic Alignment:_**

+ Develop and execute people operations strategies that support and drive the company's overall vision and business objectives.

+ Work with leadership to ensure HR/people policies reflect our core values and long-term goals.

+ Utilize data-driven insights to inform people strategies and measure the effectiveness of HR initiatives. Provide regular reports to leadership on how HR metrics align with the company's mission and impact business growth.

**_Operational Excellence:_**

+ Oversee and improve HR/people processes such as onboarding, offboarding, employee changes, and payroll management to ensure operational efficiency and compliance.

+ Ensure that the company continues to comply with all people-related regulatory requirements and guidelines.

+ Continuously optimize processes to ensure they support the company's evolving goals.

+ Provide expert guidance on people-related issues and policies across all functional areas, ensuring alignment with the company's goals and compliance with legal standards

+ Ensure all HR operations comply with global, local, state, and federal regulations, while aligning policies with the company's mission. Maintain up-to-date knowledge of labor laws and proactively address compliance-related matters.

+ Partner with the Talent Acquisition team to attract and retain top talent who embody the company's values. Work closely with leadership to align talent development strategies with the company's long-term goals.

+ Work with the General Counsel and outside firms to ensure we are in compliance with global, federal and state legislation pertaining to all personnel matters

+ Administer and communicate HR policies, procedures, and directives to staff including oversight of Employee Handbooks in each jurisdiction.

+ Annually review and make recommendations to executive leadership for improvement of the organization's policies, procedures, and practices on personnel matters, based on industry trends and innovative practices;

**_Employee Engagement:_**

+ Develop and implement employee engagement programs that align with the company's vision, fostering a positive and values-driven work culture. Implement feedback loops to continuously assess and improve the employee experience.

+ Build and maintain strong relationships with employees and leadership

+ Serve as a trusted advisor on HR-related matters, helping to resolve issues and ensure a work environment that supports the company's vision of inclusivity, collaboration, and innovation.

+ Champion a culture of diversity and inclusion that mirrors the company's commitment to equality, innovation, and community-building.

**_Leadership Expectations:_**

+ Operate with the highest level of conduct, integrity, and confidentiality, setting the example for the company.

+ Develop and nurture strong cross functional partnerships, driving business results and inspiring a culture of transparency, collaboration, and accountability.

+ Serve as a leader of company culture, norms, and conduct.

+ Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

**What You Need to be Successful:**

+ Bachelor's degree in Human Resources, Business Administration, or a related field (Master's preferred).

+ Ten or more years of experience in human resources or people operations, with at least five years in a people management role.

+ Global HR management experience, including state compliance in the US.

+ Strong knowledge of employment law, HR compliance, and HR best practices.

+ Experience with HR software (e.g., Workday and Oracle) and familiarity with data analysis.

+ Advanced skills with MS Office (Word, Excel, PowerPoint).

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**Other Key Skills:**

+ Excellent communication, leadership, and interpersonal skills.

+ Proven ability to align HR strategies with broader organizational goals.

+ Ability to manage multiple projects, prioritize effectively, and work well in a fast-paced environment.

+ Problem-solving mindset with strong attention to detail.

+ Must be able to be decisive and pragmatic in evaluating and analyzing situations.

**The Perks (and these are just a few!):**

+ Q-Rest Sabbatical Program???

+ Employee Stock Purchase Plan

+ QTS Scholarship for Dependents

+ Eagle Club Award Trip Eligibility

+ Paid Volunteer and Floating Days

+ Tuition Assistance, Parental Leave and Military Leave Assistance

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**TOTAL REWARDS**

+ This role is also eligible for a competitive bene?ts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ?exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company bene?ts.

+ This position is bonus eligible and may be eligible for equity.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English) (

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted ( English_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we're fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom - one enabled by technology and world-class infrastructure. Simply put, we're innovating to stay ahead of the curve.

We are powered by people.

And we'd like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

+ Roth and Traditional 401(k) matching contributions with immediate vesting

+ Every employee is bonus or commission eligible

+ Generous PTO Accrual plus additional Paid Volunteer Days

+ Paid Holidays Annually/Holiday compensation when worked

+ Pet and Legal Insurance

+ Q-Rest Sabbatical Program

+ Q-Anniversary Service Award Program

+ Parental Leave for primary and secondary caregivers

+ Military Benefits Package

+ QTS Charitable Matching Gift Program

+ QTS Scholarship for Employee Dependents

+ QTS Crisis Fund

+ Wellness Program

+ Tuition Reimbursement Program