Director Impact & Strategy, Youth and Family Well-Being (Child Welfare) - Good Shepherd : Job Details

About Us Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year - and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain's New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! Benefits For Full Time Employees Benefits/Perks: Tuition Assistance Program Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays) Healthcare Plans (Medical, Dental, Vision, and Pet Care) 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) Candidates hired in this position will work in person but will have the flexibility to a hybrid schedule at Program/Management Discretion Overview The Impact & Strategy Division (ISD) partners with programs to support their implementation and promote the use of data to intentionally learn, improve and innovate, to provide the most effective and impactful services to the participants. The ISD Director (Youth and Family Well-Being - Child Welfare) works with a team of contract managers, program analysts, and risk management staff that work with youth and family well-being programs (eg., Foster Care, Prevention, and Residential). The ISD Director, YFWB supervises four staff and reports to the SVP, Impact & Strategy. Reports to: Senior Vice President, Impact & Strategy Location: 305 7th Avenue, New York, NY 10001 Hours: 35 Hours/Week; Exempt Salary Range: $114,000. to $124,000 Key Responsibilities: Director, ISD YFWB, manages key collaborations with leaders and staff in the Youth and Family Well-Being Program Division, including supervising and supporting relationships between the ISD YFWB team and the program area teams. The Director oversees a portfolio of Good Shepherd Services programs that includes foster care, prevention, and residential programs. Supervise and manage a team of four staff, who oversee contract management, data integrity, and database management Ensure effective communication and collaboration with program and support staff. Partners with other ISD leaders to ensure implementation of consistent practices and tools that align with the strategic plan and the divisions goals of drive impact. Has an impact data-driven strategy; uses data to understand impact and inform strategic vision and plans Manages change in a strategic way that reflects an understanding of change processes and dynamics and supports staff and participants through these processes Courageously initiates and leads change to ensure the success of individuals and the quality of GSS services Contract Management In partnership with the Contract Manager, serves as the agency's point of contact for government funders for program portfolio. In partnership with division leadership, create an ongoing process / lifecycle management for contracts focused on alignment, collaboration and impact Participate in change management process throughout the life of a contract Supervise a Contract Manager responsible for processing and managing government contracts; specific team tasks following the contract life-cycle include: Serve as the primary liaison between funder contract oversight staff and GSS program/support departments Share contract mandates and expectations with program and support staff upon award, and regularly updates as needed Development of work scopes with program staff Monitor and ensure timely contract registration Gather information, review and submit all reports; obtain fiscal reporting when it coincides with program reports Coordinate of site visits and program audits Prepare and submit city, state, and federal discretionary/ legislative funding requests Obtain, maintain and renew appropriate required licenses and certifications Respond to inquiries from funders Address funder-related challenges in coordination with program staff, including but not limited to advocating for changes to workscopes, contractual mandates and budgets Participate in system-wide advocacy efforts (e.g., attend coalition meetings, support advocacy activities) Assist the Grants team with competitive renewals Ensure appropriate close-out when contracts end In coordination with the other ISD Directors, and the ISD Chief Impact and Strategy Officer and Senior Vice President, design and implement process for key contractual obligations to be readily available to agency leadership, program staff and support departments (e.g., implementation and ongoing maintenance of Salesforce). Oversee government contract development and management Advocate to the city and state on issues related to procurement, rates and processes Serve as point person for city wide contracting initiatives Ensure appropriate electronic and hard copy record-keeping of contracts, program and fiscal reports. Risk Management Coordinate with Risk Management team around all incidents as it relates to program portfolio. Identify and elevate risk issues related to program portfolio. Participate in agency wide and program specific risk related conversation and meetings. Program Evaluation & Planning Practices Oversee the ongoing development and implementation of a continuous quality improvement process for all relevant programs. Coordinate the ongoing development of innovative approaches to engage participants and communities in program planning and evaluation. Provide guidance to program analysts in advanced data analysis and outcomes evaluations, including data management options, qualitative and quantitative data analysis and data visualization methods Promote the use innovative methods of meeting design and participatory activities Lead efforts to use data for advocacy purposes Contribute knowledge of emerging trends from evaluation and program-related fields to help advance and innovate work being done in ISD and within programs Oversee the use and advancement of databases and information systems Support data integrity and quality Guide and support program analysts in preparing to transition a program into specified database (both internal - ex: Salesforce, and external), roll-out the system to new users, update the system as needed and create reports Partner with program analysts and IT to continuously identify ways to improve the use of Salesforce Oversee the standardization of consistent tracking of agency-wide outcomes and data elements Provide supervision within an anti-racist and trauma-informed framework Intentionally coach supervisees to develop and advance professional development goals Partner with other ISD leadership to ensure alignment and continual improvement of supervisory practices Promote cross-team collaboration, learning & skill-building Collaborate closely with other ISD leadership to align practices, systematically communicate and maintain an awareness of ISD's overall work Promote specific practices of cross-team and cross-role sharing to adopt strong practices, innovate and enable continuous learning Co-facilitate and/or lead departmental meetings, workgroups, workshops, etc. Partner with other ISD leadership to perform cross-agency data analyses and impact evaluation Coordinate data collection/analysis to aggregate total number of participants served across all programs Identification of annual goals and progress towards them Lead programs through a continuous quality improvement process Develop user-friendly reports to engage program staff in foster care, prevention, and residential programs Guide programs in learning from data to strengthen practice via hosting participatory, action-oriented conversations around data at meetings with program staff Partner with program in implementing and measuring data-informed improvements Partner with other Support departments, such as Information/Technology and Grants to align quality improvement, impact and compliance efforts Qualifications Bachelor's Degree required Supervisory experience required At least 3 years of child welfare experience (Foster Care, Residential, Prevention, Close to Home) required Experience in contract management and program evaluation/continuous quality improvement in a non-profit setting Experience working collaboratively with funders Process mapping and implementation required High level of competency in quantitative and qualitative evaluation approaches Experience using Excel or statistical packages (eg, SPSS or R) to manipulate and analyze large sets of data Strong skills in data visualization and presentation. Experience using internal or external databases to track data and outcomes, eg Salesforce, Evolv, Connections Experience producing and sharing data reports Understanding of and commitment to anti-racist evaluation practices and approaches Knowledge of child welfare, housing, and domestic violence systems, practices, outcomes and standards Experience working in the direct practice field of youth and family development preferred Commitment to providing impactful services to participants Enthusiasm for collaboration and frequent teamwork; strong interpersonal skills, friendly and responsive Strong written, verbal, and visual communication skills Strong task management and prioritization skills Love of data and passion for learning Creativity and bold leadership Additional Information Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with. Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.