Grifols Shared Services North America, Inc - Director, Kiro Business Development North America
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
Summary:
The Director of Kiro Business Development North America is responsible for driving greater market access and business growth in North America for the Kiro Grifols products. This role will define the sales strategy for Kiro Grifols products in the USA and Canada and will be accountable for the Kiro business revenue and profitability objectives in North America. The Director, as part of the Grifols USA Healthcare Solutions team, will coach the Sales team, USA Kiro Specialists, Pharmacy Automation Consultants, and/or partners on the sales process for Kiro Grifols products, while providing leadership representation for Grifols USA when dealing with current and potential customers and partners in North America, or with other leaders within the Grifols organization.
Primary Responsibilities:
In collaboration with GUSA Healthcare Solutions Director and Director of Sales, develop business partnerships with strong USA presence healthcare companies that can provide key commercial access to healthcare institutions with sterile compounding activities.Contribute to improving Kiro sales strategies, tools, customer advocates, and documentation to support sales training and new business.Maintain a deep understanding of Kiro Grifols products and customers in North America, including product offerings, use cases, and best practices.Drive business growth through greater advocacy and reference-ability from the current customer base to ensure sales revenue and profitability of the Kiro business in North America.Drive customer retention rate and increase account revenues through expansion programs, maintenance contract renewal rates, and controlling churn.Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.Develop customer relationships by supporting best practices and ensuring maximum customer value.Lead and develop a Kiro User Community focused on continuous process improvement, business case studies, and professional networking.Provide executive leadership for complex and key accounts by supporting the Sales team.Assess the competitive landscape to compare and contrast Kiro Solutions.Define, alongside Kiro, Healthcare Solutions Director and Director of Sales, strategy for sales, implementation, and support teams and partners related to Kiro business in North America.Lead and scale Kiro and Grifols North America customer support resources to achieve business objectives.Travel: 50-70% travel required. Ability to work weekends and/or varied work hours depending on business needs, within a 40-hour work week.
Experience and Education:
Pharmacy, engineering, and/or sales background.Extensive experience leading technology implementation projects in healthcare settings, with demonstrated results in driving revenue and outcomes.Track record of driving success of technology adoption projects and aligning resources between departments from customer and suppliers' organizations, especially at the executive level.Understanding of Hospital Pharmacy, Compounding Facilities, Robotics, Engineering, and IT Operations.Ability to work independently; must be able to manage deadlines and multiple projects concurrently.Strong written, verbal, telephone, and interpersonal communication skills.Exhibits professionalism, commitment to excellence, detail orientation, and accountability.Strong organizational skills with a proactive approach to problem-solving.Proficiency with MS Office applications, and Salesforce preferred.Bachelor's degree; MBA preferred.12 years relevant experience (e.g., software/robotics technology adoption projects in USA healthcare systems). Industrial and commercial experience valued. Sales or industry executive experience connected with the hospital pharmacy market, especially in compounding pharmacy, is highly valuable.Depending on the area of assignment, directly related experience or a combination of education and experience may be considered in place of the stated requirements: 8 years experience with a Master's degree; 5 years experience with PhD; or equivalent work experience.Occupational Demands:
Hospital Pharmacy settings. May come in contact with infectious or chemical agents and required to follow the same precautions as Pharmacy staff, and as directed by customer's institution. Work requires lifting up to 50 lbs, and possibility of working in small/confined spaces in order to service or install instruments and peripheral components.
Compensation:
$240,000 - $260,000 based on candidate experience and level brought on to the team. In this role, you will also be eligible to participate in the company's bonus program with a target bonus of 30 percent.
Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic or status protected by law. We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
Learn more about Grifols here.
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