DIRECTOR, MANHATTAN NORTH BOROUGH OFFICE - Hra/Dept Of Social Services : Job Details

HRA/DEPT OF SOCIAL SERVICES

Full-Time

Location: MANHATTAN

Exam May Be Required

Department: Adult Protective Services-Mgr

Salary Range: $64,142.00 – $138,518.00

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICE CIVIL SERVICE TITLE OR PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9. Adult Protective Services (APS) is mandated by the State of New York to provide social, legal, and protective services to individuals 18 years of age and older, who because of mental or physical impairment are unable to meet their essential needs for food, shelter clothing or medical care, secure benefits and entitlements or protect themselves from physical or mental injury, neglect, maltreatment, or financial exploitation.

The office of Adult Protective Services (APS) is recruiting for one (1) Administrative Director of Social Services NMII to function as a Director Borough Office (Manhattan) North, who will:

• Oversee and manage the Manhattan North Borough office operations for all APS Services (Undercare, Assessment, Eviction, and Preventive Service) and programmatic monitoring to ensure efficient delivery of APS services to clients. Responsible for the management of over 2000 APS cases.
• Oversee direction of the staff members engaged in the processing of client's cases for APS eligibility determination. Responsible for developing and implementing tracking mechanisms to monitor the formulation of all assessment plans, ensuring staff adherence to State and Agency regulations.
• Provide administrative leadership and guidance to Borough Office Deputy Director and supervisory personnel. Establish standards and criteria to improve performance, quality, and productivity of the Borough Office.
• Responsible for the coordination of the Borough Office functions and activities with operations of other organizational components in MICSA, HRA, and other City Departments.
• Oversee the Preventive Service Program involved in maintaining and monitoring stabilized cases; oversees the conduct of scheduled field visits by staff for the purpose of monitoring cases.
• Direct the review of all case records to ensure that case records are up to date, recertified or closed, contain all necessary documentation, and comply with State regulations, guidelines, and directives.
• Direct the activities of the Eviction Units involved in the processing of cases of clients threatened with imminent eviction.
• Identify performance deficiencies, which can be improved through staff training.
• Oversee the preparation of comprehensive statistical reports on the Borough Office activities for the APS Assistant Deputy Commissioner and Director of Operations.
• Analyze, monitor, and evaluate existing programs, policies, and reports relating to the Borough Office functions and the provision of services to determine their effectiveness.
• Maintain liaison and cooperative relationships with various public, private, and community agencies concerned with the activities of APS Borough Offices Field Operations.
• Responsible for preparing responses to audits, studies, and surveys of the Borough Office operations.

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and/or experience equivalent to 1 above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in 1 above.

Preferred Skills

• Ability to critically assess operational issues
• Working experience with APS and providing services to high-risk population
• Strong interpersonal skills: effective and creative leadership ability with the capacity to work both independently and cooperatively to effect key strategies.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently and within a fast-paced environment.
• Working knowledge of HRA systems including APSNet, WMS, HRA Viewer, and Lexis-Nexis.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment.