Director of Casino Security & Surveillance - iNtegrity+ : Job Details

Summary:

Directs all personnel involved in Security & Surveillance of gaming operations in accordance with internal and external controls in an effort to maintain the integrity of casino operations.

Company Fundamentals:

● Have fun at work

● Deliver memorable guest experiences

● Have integrity in all things

● Respect – give it, get it

Essential Job Functions:

• The Director of Security & Surveillance reports to the Audit Committee regarding policy, purpose, responsibilities and authority.
• The Director of Security & Surveillance reports to the General Manager regarding administrative matters.
• Ensure the security, safety, and protection of guests, team members and property and company assets.
• Ensures the protection of all company and personnel assets through supervision and coordination of the daily activities and departmental personnel, engaged in investigating gaming and non-gaming areas.
• Ensures departmental compliance with all regulatory, internal controls, policies, and procedures.
• Develops quality control procedures including frequent walk-through to ensure compliance.
• Manages the Security & Surveillance Department personnel including hiring, scheduling, training, and evaluating performance.
• Develops a plan to ensure the surveillance systems on all gaming facilities, to include regular testing, evaluation and inspection of the systems are maintained.
• Reviews and analyzes existing surveillance equipment and recommend new surveillance equipment purchases, installation and replacements to better meet the needs of the Casinos on an annual basis.
• Develops, implements, revises, and enforces internal Standard Operating Procedures for the Security & Surveillance Departments.
• Develops and maintains a good working relationship with the Gaming Commission and the Police enforcement agencies in the reporting of illegal operations in the Casinos.
• Ensures accurate reporting and logging of all pertinent information by Security & Surveillance Officers/technicians as required.
• Responsible for ensuring that all department personnel consistently act in strict accordance with all applicable laws as well as established departmental and company policies and procedures.
• Formulate and monitor enforcement of departmental policy and procedures and emergency response procedures.
• Perform investigations related to incidents (criminal, medical, accidents, complaints, and missing property) and produce a comprehensive incident report on the subject if required.
• Assist Officers with their investigations when needed to insure all documentation is acquired for the report.
• Coordinates and/or instructs Department personnel as to safety policies and procedures, to include reporting and follow-up of reported safety hazards.
• Conducts performance reviews, evaluations, coaching and mentoring of staff
• The installation, maintenance and repair of the surveillance system equipment used by the surveillance department.

Qualifications:

• Must be 21 years of age or older.
• Bachelor's degree or equivalent required and/or preferred
• 7 or more years CASINO surveillance & security experience, 5 or more years' management experience
• Must be thoroughly knowledgeable of security and safety procedures and regulations.
• Must have excellent customer service and communication skills.
• Knowledge and understanding of all aspects of a digital system utilized in a surveillance environment.
• Knowledge of operating a digital system with regards to workstations, software utilized, downloading, sending information, hardware, cabling, programming and configuration, settings, etc. related to operating such a system.
• Knowledge of fraud detection.
• Knowledge of investigative procedures and techniques.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

● Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.

● Must occasionally lift and lift up to 25 pounds.

● Ability to communicate with Team members and guests

● Available to work flexible shifts, weekends and holidays

● Able to work with others while maintaining a positive and professional demeanor