Director of Client Lifecycle/KYC Practice - eClerx Limited : Job Details

Director of Client Lifecycle/KYC Practice

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Location: New York (Hybrid)

Type: Full-time

Vertical Financial Markets

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Summary

The Director of Client Lifecycle Practice for North America is responsible for overseeing client satisfaction, growth, and retention in areas such as KYC, AML, and Financial Crime Compliance. This role involves collaborating with clients to establish objectives, strategies, and solutions in Financial Crime Compliance using insights from industry best practices and eClerx competencies. This may include constructing solutions (such as remediation programs) to address regulatory findings. The candidate will also offer insights on new technologies and best practices and contribute to developing new products and services. The candidate will also contribute to practice growth through recruitment, training, mentoring, and coaching.

Responsibilities:

• Drive the strategic direction of the KYC/AML/FCC program for Global Financial Institutions, including policy, program implementation, and advisory support.
• Identify and cultivate new business opportunities within the target market.
• Develop and execute strategic business plans to expand our client base.
• Foster strong relationships with key decision-makers at client organizations.
• Lead solution workshops and provide expert advice on CLM and AML/KYC best practices.
• Conduct in-depth assessments of clients' processes, systems, and controls.
• Develop customized recommendations to improve client operations and mitigate risks.
• Create sales collateral and presentations to support business development efforts.
• Build and maintain strong relationships with clients throughout the entire engagement lifecycle.
• Ensure client satisfaction and drive long-term loyalty.
• Lead, stand-up, and manage complex client engagements, ensuring successful delivery of projects within budget and timeline.
• Troubleshoot existing engagements
• Collaborate with cross-functional teams (internally and externally) to define project scope, objectives, and deliverables.
• Mentor and develop junior team members, providing guidance and support.
• Foster a collaborative and high-performing team culture.

Required Skills and Experience:

• 12+ years of experience in client lifecycle management, Financial Crime Compliance, AML Operations, KYC/CDD practice, advisory or delivery support
• Prior experience at a consulting or a Fintech organization, or executing change programs
• Prior experience in managing, designing, and implementing KYC programs for financial institutions
• Knowledge of global anti-money laundering, counter-terrorist financing, and sanctions risks and regulations (e.g., BSA, 5AMLD, FinCEN CDD Rule, OFAC Sanctions, USA PATRIOT Act, etc.)
• Bachelor's degree or foreign equivalent required; MBA or advanced degree preferred
• Advanced presentation and interviewing skills with experience facilitating meetings and leading workshops
• Excellent writing skills with the ability to write Business Requirements Documents (BRDs) and PowerPoint presentations
• Expertise on CLM platforms like Fenergo, Pega, and others is a plus
• ACAMS certification is a plus
• Exceptional analytical skills
• Strong communication skills and executive presence; ability to interface with internal and external teams
• Highly organized with attention to detail
• Strong leadership and strategic thinking

In the US, the target base salary for this role is 175-225K. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors.

About eClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here