Director of Client Services and Partnerships - InsideHook : Job Details

This range is provided by InsideHook. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$115,000.00/yr - $125,000.00/yr

About Us

InsideHook is the leading digital lifestyle platform for those who wish to maintain a meaningful, ongoing connection to the worlds of culture, wellness, and leisure. From style to travel to dining, vehicles to watches to fitness, our editors are passionate about bringing our audience the latest and greatest. It's a job we take seriously, and one we've been at for almost a decade. InsideHook is an innovator in branded entertainment, providing native solutions, custom content and video, event activation, and other innovative programs for premium and luxury brands.

In partnership with InsideHook, HoopsHQ launched in Fall 2024 as a paywalled media platform offering exclusive, in-depth coverage of men's and women's college basketball. Together, we are committed to reaching our audiences through innovative strategies across email, web, and social channels.

About the Role

We are seeking a strategic, results-driven Director of Client Services and Partnerships to oversee and optimize the full lifecycle of our advertising partnerships. This role will be responsible for both pre-sale and post-sale functions, ensuring the seamless execution of campaigns while driving long-term client success. Reporting to the VP of Sales, this individual will lead a team, manage key relationships, and contribute to revenue growth through performance-focused solutions.

Key Responsibilities

• Serve as the primary point of contact for clients, fostering strong, long-term relationships.
• Develop and execute strategies to grow existing accounts and maximize revenue opportunities.
• Oversee all client communications, ensuring clear, consistent, and professional interactions.
• Collaborate with sales, marketing, and creative teams to craft compelling pre-sale proposals and campaign strategies.
• Ensure that all sales materials, copy, and brand messaging align with company standards and client expectations.

Campaign Execution & Performance Management

• Lead the post-sale process, overseeing execution, project management, and performance optimization.
• Work closely with internal teams, including Branded Content, Social, Editorial, and Art, to bring client campaigns to life.
• Monitor campaign performance, analyzing key metrics to ensure deliverables meet client objectives.
• Identify areas for optimization and proactively implement solutions to improve campaign success.
• Deliver comprehensive end-of-campaign recaps, providing insights and recommendations for future initiatives.

Team Leadership & Operational Excellence

• Manage and mentor a team, including overseeing the role of the Senior Campaign Manager.
• Establish and refine workflows to improve efficiency in campaign execution and client service.
• Ensure best-in-class customer experience by streamlining processes and aligning internal teams.
• Stay ahead of industry trends, sharing insights and recommendations with the team and clients.

Who You Are

• A strategic thinker with a strong background in digital media, advertising, or brand partnerships.
• A results-oriented professional with a deep understanding of campaign performance metrics.
• An expert in both pre-sale strategy (proposal development, copy oversight, sales material creation) and post-sale execution (production, project management, customer success).
• A strong leader who can mentor a team and drive operational efficiencies.
• A problem-solver with excellent communication skills and attention to detail.
• Comfortable working cross-functionally with internal teams and external partners to achieve goals.

Qualifications

• 5+ years of experience in client services, brand partnerships, or digital advertising, with at least 3 years in a leadership role.
• Proven track record in managing high-value client relationships and delivering revenue growth.
• Strong expertise in performance metrics, campaign execution, and optimization strategies.
• Excellent writing and communication skills, with experience in overseeing sales materials and messaging.
• Experience managing and developing teams in a fast-paced environment.
• Proficiency in digital marketing, social media advertising, and content-driven campaigns.

Benefits

• Health Insurance
• Vision Insurance
• 18 days of PTO to start
• All Federal Holidays
• Hybrid Work Schedule, 3 days a week in office
• 12 Weeks Fully Paid Maternity & Paternity Leave

Mid-Senior level

Full-time

Other

Online Audio and Video Media and Broadcast Media Production and Distribution