Director of Client Services - Bay Area San Francisco Bay Area - Global Trade Plaza : Job Details

Do you want to work on cutting-edge projects with the world's best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ‘the next great vision' or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

The Director of Client Services role is designed for a passionate and engaged storyteller, with a well-rounded understanding of business technology and software. You've been leading projects or programs in the tech space (focusing on cloud infrastructure, software development, or similar areas), in a consulting or professional services scenario, and you're already growing those accounts, or excited to start doing it. Here, you'll build strong client relationships, drive the expansion of existing client accounts by identifying potential opportunities for new business, and focus on the successful delivery of ongoing projects in the portfolio, sharing in the profits with no cap - the sky is the limit!

Responsibilities:

• Build strong, long-lasting relationships with key clients and stakeholders.
• Learn and understand a client's business goals, priorities, and challenges and be able to drive tailored solutions to address customer needs.
• Own and be accountable for the delivery of services and outcomes for our clients, ensuring customer success.
• Develop and execute on account strategies and growth plans in alignment with company plans, while working with internal teams.
• Drive the revenue growth and expansion of existing client accounts through a deep understanding of your customers, navigating client organizations, developing new relationships, and identifying potential opportunities for new business.
• Enable, mentor, and coach your account teams to achieve client success.

Requirements:

• Native or near-native English speaker and writer.
• 5-10 years of experience in a consulting or client services lead role related to cloud, software development, or technology services. You've worked with enterprise clients, leading teams of 10 or more people in projects with multiple phases.
• Experience in solution management, planning, and growing of accounts.
• Demonstrated professional and executive presence - comfortable leading challenging conversations and building relationships with executive-level stakeholders.
• A well-rounded understanding of the business technology landscape and the ability to have an informed discussion about a wide range of corporate technology initiatives with prospective clients.
• Creativity and experience in developing and shaping solutions and deals that make sense internally and for the customer.
• Demonstrated success in growing a portfolio by shaping and selling complex, multi-phase technology projects to enterprise clients with $2B+ in annual revenue.
• Led or supported revenue generation activities with a successful track record of portfolio growth.
• This is a remote job; we have no offices, but our client does, hence some occasional travel in the Bay Area is required.

Nice to have:

• Account Management or Account Executive level experience in a pre-sales or sales engineering role.

Our recruitment process:

• CCAT (15 min)
• Project Management Interview (with one of our Delivery Leads) (45 min)
• Executive Interview (with our Head of Solution Delivery) (30 min)
• Interview with our CEO (60 min)

We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

What we offer:

• Mainly remote, full-time (40h/week) position, with occasional visits to the client's office in the Bay Area.
• Long-term, no-end-date position.
• Base salary + 2% of the revenue brought by you to the company (incremental growth, no cap).
• Flexible paid time off (PTO).
• Diverse, multicultural working environment.
• Training and certification opportunities on AWS, GCP, and/or Azure.

* indicates a required field

First Name *

Last Name *

Email *

Phone

Location (City) *

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Where would you be joining us from? * Select...

What is your level of spoken and written English? * Select...

How many years of work experience do you have? * Select...

Have you worked in either tech consulting, software development services, software development outsourcing, or tech operations outsourcing? * Select...

A typically successful candidate for this role has worked in either engineering or tech project management for some years, then led a team working in those areas for a couple of years and is now managing accounts, being the bridge between their company and client(s) and expanding the account(s) they manage. Is this a fair representation of your experience so far? * Select...

Just to make it perfectly clear, this is not a customer success role but rather a delivery and sales role. If your background and experience is mainly in customer success then this role isn't really the best option for you. How would you characterize your experience? * Select...

What type of companies have you primarily worked with in a services lead role? * Select...

For accounts you have managed, who typically are your primary stakeholders? * Select...

What has been the typical size of the teams you led so far? * Select...

How would you characterize the type of projects that you led so far? * Select...

And have you grown those accounts, bringing in additional revenue? * Select...

This position is fully remote, as most of our roles, but you may be required to occasionally travel to meet your clients. Are you ok with that? * Select...

Do you have a good understanding of cloud technology, especially AWS, GCP, and/or Azure cloud solutions? * Select...