Director of Client Services - 911Cellular Technologies : Job Details

911Cellular Technologies is a leader in safety communications technology, providing panic button and emergency notification system implementations tested by NIST. The company's mission is focused on saving lives and making safety technology accessible to various sectors including hospitals, schools, businesses, and municipalities nationwide. Their solutions aim to increase organizational efficiency and provide peace of mind to users across different platforms.

This is a full-time hybrid role for a Director of Client Services at 911Cellular Technologies. The Director of Client Services will be responsible for managing day-to-day client service operations, ensuring customer satisfaction, leading and managing teams, and analyzing client data. The role is based in Solon, OH with the flexibility for some work from home.

• Client Services and Customer Service skills
• Analytical Skills for data analysis and decision-making
• Team Management experience
• Strong focus on Customer Satisfaction
• Excellent communication and interpersonal skills
• Ability to work both independently and collaboratively
• Experience in the technology or safety industry is a plus
• Bachelor's degree in Business, Management, or related field