Director of Compliance Governance - AML - Customers Bank : Job Details

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Work Location: Hybrid in NYC, Malvern or West Reading, PA., coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being the set in-office days. Possibility for remote work if within a 50-mile radius of a Customers Bank location, the expectation is to be hybrid. All subject to change. Salary range: An annual salary range of $150,000 to $175,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What You'll Do: Position Overview: The Compliance Governance Director will lead the development, implementation, and oversight of the organization's compliance governance framework. This role will ensure that the organization maintains robust policies, procedures, and reporting mechanisms to comply with regulatory obligations, internal controls, and industry standards. The director will be responsible for advising senior management and the Board on compliance risk management strategies, while ensuring compliance with laws, regulations, and best practices in anti-money laundering (AML), sanctions, customer due diligence (CDD), and related areas. Key Responsibilities:

• Governance Framework Development: Design and implement a comprehensive compliance governance structure that aligns with the organization's strategic objectives and regulatory requirements.
• Policies and Procedures: Develop, update, and manage compliance-related policies and procedures. Ensure they reflect current regulatory standards, including AML, OFAC, and sanctions-related guidelines.
• Regulatory Compliance: Ensure the organization complies with applicable regulatory requirements, including but not limited to AML, CDD/EDD, sanctions, and other financial crime risks. Partner with legal, risk, and audit teams to identify, assess, and mitigate compliance risks.
• Board and Senior Management Reporting: Prepare and deliver regular reports on compliance program performance, key risk indicators (KRIs), and emerging risks to the Board, senior management, and regulatory bodies as required.
• Risk Assessment and Mitigation: Lead the development of ongoing risk assessment methodologies, ensuring comprehensive assessments of financial crime risks. Collaborate with the risk management function to identify high-risk areas, establish appropriate controls, and monitor remediation efforts.
• Training and Development: Oversee the creation and administration of compliance training programs for employees, including specialized training for targeted groups. Ensure that staff remains informed about regulatory changes and the organization's compliance policies.
• Audit and Examination Support: Serve as a key contact for internal audits, regulatory examinations, and inquiries. Collaborate with internal and external stakeholders to ensure timely and accurate responses to audit findings and regulatory reviews.
• Team Leadership: Lead a team of compliance professionals, providing guidance and mentorship. Ensure the team is equipped to address emerging compliance risks and trends.
• Collaboration and Cross-Functional Engagement: Work closely with other departments such as Operations, Legal, Risk, and IT to ensure a cohesive approach to governance, risk, and compliance.

What do you need? Education:

• Bachelor's degree required (Master's degree or Juris Doctor preferred) in a relevant field such as law, business administration, finance, or risk management.

Experience:

• Minimum 8-10 years of experience in compliance, governance, or risk management roles within the financial services industry.
• Experience working with AML, OFAC, and sanctions regulations, as well as customer due diligence (CDD) and enhanced due diligence (EDD) processes.
• Experience managing and developing teams of compliance professionals.
• Proven experience interacting with senior management, the Board of Directors, and regulatory agencies.

Skills and Competencies:

• Strong knowledge of compliance frameworks, regulatory requirements, and industry best practices in financial crime prevention.
• Excellent leadership and team management abilities.
• Strong communication, presentation, and interpersonal skills, with the ability to articulate complex regulatory issues to non-expert stakeholders.
• Analytical and problem-solving mindset with attention to detail.
• Proficiency in compliance technology solutions and data analytics tools is a plus.

Desired Certifications:

• CAMS (Certified Anti-Money Laundering Specialist)
• CRCM (Certified Regulatory Compliance Manager)
• CFE (Certified Fraud Examiner)
• Other relevant certifications in governance, risk, and compliance.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide reasonable accommodations , upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.