Director of Dining Services - Maxwell Group : Job Details

*Work- Life Balance* Do you love the hospitality industry but can't stand the hours? We're on the lookout for a culinary innovator with a passion for leading a team and creating exceptional dining experiences for our members.Are you ready to elevate your career in a place where extraordinary people come together to make a difference in the lives of seniors? At Marsh's Edge, we pride ourselves on our commitment to putting People First, Always! With six prestigious Industry Best of the Best Awards under our belt, we invite you to be part of something truly special.As ourDirector of Dining Services, you will oversee a vibrant, restaurant-style dining department, ensuring that every meal is a memorable experience for our members. You'll manage operations within the approved budget while consistently delivering outstanding service that exceeds expectations.Come discover why Marsh's Edge is recognized as a Great Place to Work! Your journey to making a meaningful impact starts here. Apply todayPOSITION SUMMARY: Manage the day to day dining services operations of a large CCRC site, ensuring resident satisfaction by consistently delivering exceptional service and a quality food product in accordance with Federal, State, and local regulations and Senior Living Communities' policies, procedures and standards.ESSENTIAL FUNCTIONS:

• Attract, retain, coach, motivate and lead a high performance dining service delivery team; hold the team accountable for meeting all quality, safety and other performance standards.
• Assures the implementation and efficient delivery of Dining Services program.
• Establishes and assures the timely, open, and effective communication of all dietary associates with residents and family members and guests, assuring excellent customer satisfaction.
• Builds, develops, and effectively manages all dietary associates, optimizing individual and team performance through effective leadership, mentoring, and training.
• Works with other departments in marketing the community, including participation in community events, public relations and personal visits.
• Assists in the development of and adheres to the Dining Services budget, ensuring the delivery of excellent services and products while achieving the financial goals set for the community.
• Assures the kitchen environment and all physical areas in dining are properly maintained in a clean, orderly and safe manner, according to regulatory guidelines.
• Administers and participates in Senior Living Communities' Manager on Duty program.
• Serves on special projects and assignments outside of his/her own community to support other communities or the broader portfolio.
• Keeps abreast of special need diets for Healthcare residents and ensures proper execution.
• Participates in and attends all in-service training and education programs as scheduled.
• Other duties as assigned.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills - Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average.
• Communication - Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data.
• Initiative - Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.
• Flexibility - The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease, aplomb and professionalism.
• Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things
• Teamwork - Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion.
• Professionalism - Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically with integrity; upholds the Company's Guiding Principles:
  • People First, Always
  • We Exist to Serve our Members
  • We Have a Responsibility to be Full

Physical Demands, Work Environment, and Expected Hours of Work: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• An individual in this position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
• An individual in this position will be required to lift or carry weight up to 50 lbs.
• Must be free of diseases that can be transmitted in the performance of job responsibilities during the stage of communicability unless the associate can be given duties that minimize the likelihood of transmission.
• May be exposed to minimal to moderate noise and exposure to blood and/or body fluids. Also may experience traumatic situations including psychiatric and deceased residents.

TRAVEL: Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.EDUCATION AND EXPERIENCE REQUIREMENTS:

• Completion of an accredited dietary management curriculum (Certified Dietary Manager) required, as accepted or approved by the state in which employed.
• Four year college or university degree desired.
• Management experience required.
• 2 years' experience in a similar management position desired.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to read, write, speak and understand English fluently.
• Ability to meet or exceed the company's attendance and punctuality standards.
• Ability to use miscellaneous software and office equipment.
• Ability to understand and follow directions as given.
• Ability to work with minimal supervision.