Director of E-Commerce - Homemakers Furniture, Mattresses & Accessories : Job Details

Director of E-Commerce- Excellent Executive Opportunity- Relocation to Des Moines Required

Position Summary

The Homemakers E-Commerce Team is responsible for the creation, growth, and optimization of the Homemakers digital experience. We strive to guide the customer's journey from discovery to the point of purchase, and nurture current customers with customized and tailored experiences. We are looking for someone to join us as we continue to lead in the creation of a cohesive brand experience across various customer touchpoints

As the Director of Ecommerce at Homemakers, you will be responsible for shaping and optimizing Homemakers' website, driving online revenue growth, and ensuring a positive customer experience. You will collaborate closely with cross-functional teams, including Marketing, Merchandising, IT, Customer Service, and Logistics to deliver a cohesive and effective digital experience across multiple customer touchpoints. This role requires a technical focus combined with expertise in merchandising, user experience, data analysis, and sales strategy.

Key Responsibilities

● Website Management: Lead initiatives to enhance Homemakers' user experience across the website. Oversee product catalog, platform updates, and website content to ensure timely, accurate implementation aligned with business goals.

● User Experience and Website Optimization: Assess and improve website navigation and functionality in partnership with web developers to ensure an optimal and intuitive user journey.

● Vendor and Partner Relations: Manage relationships with third-party vendors, including web development agencies, digital storefront solutions, and other innovative tools effectively to ultimately drive sales.

● Data-Driven Insights: Utilize various tools to track customer behavior, analyze sales trends and inform project prioritization and team direction.

Cross-Functional Collaboration: Work alongside marketing, merchandising, operations, and customer service teams to deliver a cohesive and exceptional customer experience across all touchpoints.

Team Leadership: Manage and mentor the Ecommerce team, fostering a culture of high performance, accountability, and continuous improvement.

Experience Required

• Bachelor's degree in digital commerce, Business, Marketing, or a related field.
• 8+ years of experience in ecommerce management, with at least 3-5 years in a leadership role, ideally within a related industry (e.g., furniture, retail, or consumer goods).
• Strong expertise in technology, merchandising and marketing.
• Proven track record of successfully scaling and optimizing online sales, driving customer engagement, and enhancing brand loyalty.
• Deep understanding of ecommerce platforms, conversion optimization, customer acquisition, and retention strategies.
• Excellent leadership, communication, and project management skills with a creative mindset and strategic vision across multiple platforms and channels.
• Strong analytical skills and the ability to make data-driven decisions to optimize the user experience and maximize sales performance.

Behavioral Expectations

• Respect - Follows Homemakers Core Values of honesty and integrity, customer loyalty, quality products and services, teamwork and cost effectiveness.
• Motivation - Commitment to the assigned task. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. A self-starter. Takes calculated risks to accomplish goals.
• Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
• Quantity - Willing to work with a sense of urgency. Meets productivity standards; completes work in timely manner; strives to increase productivity.
• Teamwork - Demonstrates a willingness to work with a team.
• Adaptability - Demonstrates a willingness to adapt to changing circumstances and workflow.
• Attendance - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Pride At Homemakers, we believe in providing the best experience possible for our customers. That experience begins with the customer's first impression with our property and facility. As an employee of Homemakers, it is your responsibility to ensure that the customer has the best impression possible. Therefore, every employee is asked to take pride in the facility by doing such things as picking up debris garbage, straightening up messy areas, etc.