Director of Facilities - Boden US : Job Details

Boden US specializes in Facilities Management and Commercial & Residential Real Estate Recruitment, helping businesses find top-tier talent across various sectors. We are seeking an Alliance Director to be the single point of contact accountable for overall contract success. This individual will lead, manage, and develop the account, ensuring financial and operational commitments are met and exceeded.

The Alliance Director will oversee the full spectrum of facilities management services (hard and soft) across the client's portfolio, working closely with stakeholders to maintain exceptional service. They will manage a team of Facility Managers and Concierge, fostering a hospitality-driven culture and an elevated Workplace Experience. This role requires an individual with global team management experience, as they will be responsible for a comprehensive Real Estate Portfolio, including Portfolio Optimization, Business Strategy Alignment, Data Analytics, Life Cycle Property Services, Integrated Facilities Management, Space Management, Design & Construction, Business Continuity, Physical Security, Sustainability, and Health & Safety initiatives.

What You'll Do:

General/Operations:

• Oversee and manage logistics, office maintenance, vendor expenses, emergency procedures, hospitality services, utilities, and energy management.
• Serve as the primary contact for account operations, ensuring contractual compliance and seamless delivery of services.
• Develop Standard Operating Procedures (SOPs) to enhance Workplace Experience and streamline operations.
• Provide strategic oversight of real estate functions, including Design & Construction, Lease Administration, Real Estate Transactions, and Sourcing Strategies.
• Conduct regular site visits and collaborate with Facility Managers for operational excellence.
• Optimize staffing structures for cost efficiency while ensuring peak performance.
• Foster strong client relationships through proactive communication and regular reporting.
• Drive innovation and continuous improvement across all operational activities.

People Management:

• Directly manage Facility Managers and Concierge, ensuring training, development, and succession planning.
• Lead hiring decisions and mentor employees to maximize their potential.

Finance/Commercial:

• Oversee Profit & Loss, financial planning, cost control, and revenue growth.
• Ensure compliance with business policies and financial governance.
• Manage supplier performance, negotiations, and contract re-bidding for cost efficiencies.
• Identify and drive additional revenue opportunities.

QHSE (Quality, Health, Safety & Environment):

• Partner with sustainability teams to maintain workplace health and safety.
• Lead disaster recovery and ensure business continuity in case of emergencies.
• Assess risks and implement best practices for a secure work environment.
• Develop and enforce compliance with environmental health and safety procedures.
• Conduct quality assurance inspections and ensure regulatory compliance.

Supervisory Responsibilities:

• Provide formal supervision to employees, overseeing staffing, hiring, promotions, and performance appraisals.
• Coach and mentor team members, ensuring alignment with company values and objectives.

What You'll Need:

• Bachelor's degree in business, technical, or management-related field preferred.
• Minimum 10 years of Corporate Real Estate experience, with at least 2 years in a managerial role.
• Strong communication, organizational, and analytical skills.
• Ability to interpret complex documents and solve multifaceted problems.
• Advanced financial acumen, including financial analysis and budgeting.
• Proficiency in Microsoft Office Suite and work order systems.
• Knowledge of architectural, electrical, and mechanical systems.