Job Location : Oklahoma City,OK, USA
Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.
Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Director of Front Office to oversee the operations of our Front Office team to launch this world-class property
OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.
Our Vision for our team members:
*Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
*Contribute to our distinctive atmosphere and foster your personal and professional growth
*An individual committed to creating exceptional guest experiences
*Be appreciated for what you bring to the team
*Learn and grow with a company that values its associates
Why OKANA:
About the role
Our team is looking for a Director of the Front Office that demonstrates a commitment to customer service by soliciting and responding promptly to guest needs. You will manage all aspects of the front office areas including guest registration, bell services, concierge services and guest reservations to ensure guest satisfaction and maximize hotel profitability. The Director also assists the Resort General Manager in any requested tasks.
What you will be doing:
Answer calls and questions regarding hotel facilities and rates.
What you bring to the role:
Bachelor's degree in Hospitality Management, Business Management, or a related field.
Minimum of 5 years of experience in Front Office operations, with at least 3 years in a managerial role. Opening experience preferred.
Advanced proficiency in the use of the resort's property management system.
Excellent leadership and interpersonal skills.
Customer-centric approach
Strong communication skills, both written and verbal, to communicate with hotel guests and resort team members.
Very good organizational skills and multitasking abilities.
Thorough understanding of room revenue management concepts.
OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Pyramid Global Hospitality is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties