About Us:
Inspired by yesterday, designed for today and poised for tomorrow. Walker Hotel Tribeca is inspired by creative expression and immersive experience, curiously shaped by its rich history and eclectic community. Adorned by handsome cobblestoned streets and lined by world renowned cafes and bars, Walker Hotel Tribeca is fellow to a multitude of historic warehouses turned lofts - and the brilliant minds of innovative artists and independent film makers.
About The Role:
The Director of Front Office oversees the day-to-day activities of the hotel front office and reservations. You will be responsible for directing and controlling the operations of the front office, reservations, guest activities, and ensure adherence to the hotel's standards, policies, and procedures.
Essential Duties:
Manage front desk and guest services staff, including hiring, training, scheduling, and performance evaluations.Develop and implement policies and procedures to ensure smooth and efficient front desk operations, including check-in and check-out procedures, and guest services.Ensure that front desk and guest services staff provide prompt and courteous service to guests, responding to their needs and requests in a timely and efficient manner.Ability to communicate effectively to management via in-person, email or in-writing.Strong supervisory skills: ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice and assistance as required; help subordinates overcome obstacles and deal with problems.Resolve guest complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow, and employee performance.Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.Role may require the ability to drive a motor vehicle, stand, walk, sit, talk, talk on a telephone or mobile device, carry a laptop (including while traveling), use a computer for a significant amount of time each day, to hear, and to occasionally lift up to 20 lbs.Specific Requirements of This Role:
Interview, select, train, schedule, coach, and support employees, ensuring they perform in accordance with the hotel standards and values.Manage employee engagement, scheduling, payroll, counseling, and department meetings.Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.Review the reservation function to maintain high occupancy of guest room space and average daily rate.Oversee the property accounting functions, including but not limited to accounts payable and receivables, house bank audits, and petty cash as it relates to the front office.Monitor all front of house financial operations and ensure front office compliance with accounting controls and procedures.Perform other duties as assigned.Qualifications:
High school diploma or GED.A minimum of 2 years experience as Manager or Director.Knowledge of OPERA preferred.Hospitality experience.The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
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