Director of Housekeeping - Hilton City Avenue : Job Details

Wurzak Hotel Group is seeking an experienced and dedicated Director of Housekeeping to join our exceptional team and oversee the Housekeeping Department of our gorgeous Hilton City Ave Philadelphia. With 35,000 square feet of flexible meeting space and a combined 329 well-appointed guest rooms, thisbeautiful dual property is a tremendous opportunity for the right candidate.The ideal candidate will have strong leadership skills, attention to detail, and a passion for delivering exceptional guest experiences.If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you. Learn more below and become part of a team that is shaping the future of hospitality!Our Employer Brand:We Are Wurzak: Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed. It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.Find out more about us on our website or click here to visit our Linkedin page!Our Perks:

• Competitive Salary
• Culture of Excellence
• Paid Time Off
• Hotel Discounts
• 401K Company Match
• Career Development
• Peer-to-Peer Recognition
• Quarterly & Annual Awards
• Inclusive work environment
• Medical, Dental, Vision, Supplemental Insurance

Position SummaryWe are seeking an experienced and dedicated Director of Housekeeping to lead our housekeeping team and ensure the highest standards of cleanliness and guest satisfaction. The Director of Housekeeping will oversee all aspects of housekeeping operations, including staffing, training, budget management, and quality control. The ideal candidate will have strong leadership skills, attention to detail, and a passion for delivering exceptional guest experiences.The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.Responsibilities:Leadership and Management:

• Provide leadership, guidance, and direction to the housekeeping team.
• Recruit, hire, train, and mentor housekeeping staff to ensure high performance and morale.
• Develop and implement housekeeping policies, procedures, and standards.

Operational Oversight:

• Develop and maintain cleaning schedules and checklists to ensure efficient and thorough cleaning of guest rooms, public areas, and back-of-house areas.
• Conduct regular inspections to ensure compliance with cleanliness and safety standards.
• Monitor inventory of cleaning supplies and equipment and coordinate procurement as needed.
• Implement and enforce safety procedures and regulations to maintain a safe working environment.

Budget Management:

• Develop and manage the department budget, including labor, supplies, and equipment.
• Monitor expenses and identify opportunities for cost savings without compromising quality.
• Prepare and present budget reports to senior management as required.

Quality Control:

• Implement quality control measures to ensure consistency in cleanliness and guest satisfaction.
• Monitor guest feedback and address any concerns or complaints related to housekeeping services promptly and effectively.
• Work closely with other departments to ensure seamless coordination and guest satisfaction.

Training and Development:

• Develop and conduct training programs for housekeeping staff on cleaning techniques, customer service, and safety protocols.
• Provide ongoing coaching and feedback to staff to maintain high performance and standards.

Continuous Improvement:

• Stay abreast of industry trends, best practices, and new technologies in housekeeping and hospitality.
• Identify opportunities for process improvements and implement initiatives to enhance efficiency and guest satisfaction.

Qualifications:

• Bachelor's degree in hospitality management, Business Administration, or related field preferred.
• Experience in hotel housekeeping management, preferably under the Hilton brand.
• Strong leadership and management skills with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office suite and property management systems.
• Knowledge of industry regulations and standards related to housekeeping operations, safety, and sanitation.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

About Wurzak Hotel GroupAt Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies. WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws.How to Apply:Excited to take on the challenge? Your potential is our passion, Let's unlock the possibilities! Interested candidates should apply and submit a resume highlighting relevant experience.