Director of Loan Originations Operations - TRI COUNTIES BANK : Job Details

Come join a company you can be proud to represent. The hiring range for this opportunity is $105,000 to $148,000 annually along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience. POSITION SUMMARY Responsible for oversight of multiple lending operation areas of Loan Originations including, but not limited to: Commercial Loan Servicing Officer Team, Funding and Check-In Team, and Loan Boarding Team (Commercial, Consumer, Home Mortgage, Purchases). This position requires strategic and strong leadership skills to ensure appropriate staffing and organizational structures are in place. The role is balanced between day-to-day high-level operational execution of ensuring the highest quality of all internal and external audits and development of the strategic direction of the department. The position works cross-functionally with Relationship Managers, Commercial Loan Underwriters, Loan Documentation, Loan Servicing, Loan Imaging, Legal, Compliance, ITAS, Technology, Deposit Operations, Branch and support department personnel, and customers. MAJOR RESPONSIBILITIES •Works with Product Development, ITAS, and Compliance to ensure the Bank's Lending systems are updated and accurate from a product, underwriting, pricing, and workflow standpoint to accurately process all loans. Serves as a key resource and subject matter experts on lending systems and processes. •Directs the completion of UAT testing of the Bank's lending systems and Core Interfaces to ensure accurate results from underwriting scorecards, workflows, documentation, and boarding interfaces.Implements new lending features such as eSign (electronic signature) or loan systems. •Coordinates staff hiring, scheduling, evaluations, recognition, and promotion of staff both directly, and through department supervisors, includes management of the UltiPro time keeping system. •Develop and manage an annual budget for the Department. Ensures department FTE is properly allocated according to Bank's strategic plan. •Acts as a point of contact for business groups and compliance and maintains a superior level of knowledge of the Bank's system, processes and regulation relating to all aspects of loan origination, including regulations, state and federal laws. •Directs implementation of proper quality control processes and procedures to ensure accuracy of documentation and maintains relevant controls and feedback systems to monitor and audit department operations.Acts as a key resource for Internal Audit, SOX reviews, and regulatory examinations.Ensure staff members are well trained, and where required for SOX compliance, adequate separation of duties, balancing, verification, and periodic testing and validation are in place. •Directs creation and development of production reports on behalf of the businesses supported to monitor and measure departmental productivity.Ensures quantifiable measurements are in place to evaluate overall production levels.Plans, evaluates, and improves business processes and procedures to enhance speed, quality, efficiency, and output while maintaining client relationships and considering the impact of change and communication style on clients. •Provides oversight, direction and reviews the work of the supervisors and staff.Coaches, mentors, and develops staff, including new employee onboarding and training to meet TCB's expectations for productivity, quality, and goal accomplishment.Planning and evaluation of staff skills and abilities, provides career development opportunities. •Empowers employees to take responsibility for their jobs and goals by setting clear expectations for outcomes, holding them accountable for their work and providing regular feedback. •Fosters a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict, and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed. •Directs the automated and manual processes associated with boarding loans to the Bank's core system. •Sponsors and leads projects (new systems, system upgrades, bank integrations, etc.). Collaborates with other departments to facilitate implementations and fulfill the initiative purpose by using Lean Six Sigma and project management tools. •Leads the CLSO Managers and is responsible for planning, organizing, and directing the team of support professionals.Oversees and manages key functions exhibiting industry best practices for the Bank; acts as a focal point and mediator among management on Bank-wide issues with cross-organizational implications to ensure timely and effective resolution of such cross-departmental issues.Leads the CLSO team to provide exceptional customer service to Relationship Managers, CLRMs, branch and department personnel, and customers. •Oversees commercial loan servicing department, loan origination, and loan imaging, including the development and adoption of best practices, workflow processes, policies, and procedures. •Manages the end-to-end customer experience as it relates to support staff and ensures execution of all standard protocols governing interactions with customers.Serves as an escalation point for customer issues, to include extensive problem-solving involving interface with external customer and senior management as well as internal bank operating units and business partners. •Oversees the implementation of training and ensures consistency in adherence to policy and procedures. •Oversees a compliance monitoring program and evaluates the results, ensuring achievement of a 'satisfactory' rating on all audits, working with business management to resolve issues and address deficiencies. •Makes informed decisions utilizing strong knowledge on subjects such as appraisals, preliminary title reports, flood, loan documentation, loan servicing, loan imaging, BSA, KYC, etc. OTHER RESPONSIBILITIES •Maintains a current understanding of and complies with Reg B, Fair Credit Reporting Act, Community Reinvestment Act, Regulation Z and the Dodd Frank Act, RESPA, HMDA, Flood, Bank Secrecy Act, Suspicious Activity Reporting, CIP, Gramm-Leach Bliley Act - information privacy, Safeguarding Customer Information and OFAC regulations. •Monitors overall portfolio to minimize delinquency rate within target portfolio standards. •Maintains a working understanding of Bank Operations (Payment processing, balancing, debits/credits, etc.) as they relate to lending and loan processing. EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED •High school diploma or equivalent required.Bachelor's degree (BA) and master's degree preferred.Educational experience, through in-house training sessions, formal school, or technical industry related curriculum, should be business or financial industry related. •7 years of related experience and/or training of loan processing; or the equivalent combination of education and experience.Experience with nCino preferred. •7 years of increasing management experience in loan originations.Includes thorough knowledge of all aspects of loan processing, documentation, policies and procedures. •Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, speak clearly to customers and employees. Ability to develop presentations in PowerPoint. •Excellent customer service and organizational skills and the ability to work in a fast-paced environment. •Strong process-oriented skills with an emphasis on coaching and motivating. •Exemplary Leadership skills with ability to see the vision and drive frequent and continual organizational change and improvement to accomplish best in class service and superior quality; ability to formulate and execute strategic and operational plans to improve operational bank performance and support corporate goals. •Complete working knowledge of commercial loan transactions. •Extensive knowledge and understanding of banking products and services, risk and regulatory compliance, accounting, and bank operations. PHYSICAL REQUIREMENTS •May be required to lift up to 25 pounds. •Must be able to travel throughout the state to adequately manage originations team as needed. •Ability to work and travel within area footprint 10% of the time. Company Profile Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California, with assets of nearly $10 billion and more than 45 years of financial stability. Tri Counties Bank provides a unique brand of Service With Solutions® for communities throughout California with a breadth of personal, small business and commercial banking services, plus an extensive branch network, more than 37,000 surcharge-free ATMs nationwide, and advanced online and mobile banking. Tri Counties Bank remains strong and profitable through our top-down commitment to our core values, sound business principles and responsible lending practices. Our success is also based on our community engagement. We still believe in the vision of the helpful and caring community banker. As we grow and serve more communities, we become more involved, providing substantial financial and volunteer support to local economies and community organizations. We applaud our employees who roll up their sleeves to work and volunteer for a greater good in our communities. Tri Counties Bank hires individuals who are qualified for the role and who represent the communities in which we serve. We look to place people in positions where they can best utilize their abilities and strengths, and where they are able to grow with the Bank. Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability/Veteran.