Director of Operations for Hospitality Group - The Wicked Loon : Job Details

Director of Operations If you have an appetite for building relationships, possess extensive food & beverage knowledge & understand upscale steps of service, if you enjoy working in an artistic yet casual atmosphere, then we are the ideal place for you.We live for the handmade, super chilled and magnificent cocktails, stay true to the brew, and honor the vine. We believe in sourcing only the finest ingredients, always fresh, skillfully prepared, artfully presented with careful layers of flavor. Are you ready and wanting to leave your mark on the world? There is nothing like starting something fresh and new. If you are up for the task of rising to the highest standards of beverage and culinary excellence and willing to train, coach and execute, consider joining our team! What do you have to do?

• Be an engaging leader. Show off your hospitality skills.
• Take pride in everything that you do.
• Be able to recruit great talent and keep them.
• Enjoy opening new restaurants- Experience here is a plus.
• Teach others the ways of creating magnificent food. Train, re-train, and inspire the staff to do it right every time.
• Motivate the team to prepare artistic - flavorful - fresh - coastal food with a sense of urgency while consistently maintaining a high level of excellence.

By all means, have some fun! Engage the guests. Keep the HOT food hot! and the cold food cold! Practice HACCP during all food preparations and all day long.

• We've got to make money for the honey! Control the cost, labor, ordering, portions, and KEEP it FRESH! Prepare food as close to the time consumed as humanly possible.
• Don't stress out! Leave that to the first responders. Remember it's just food. Don't get mad at your chicken!
• Be Sherlock Holmes when receiving the goods through the back door. Inspect everything for freshness and quality. Then make sure you receive exactly what you paid for.
• Plan your day so that everyone knows exactly what to prepare. We prefer to keep it fresh for our guests. Production List
• Keep the heart of the house clean and organized
• No stinky employees! Personal hygiene is a must. Clean and sanitary in all areas.
• Follow the recipes! A teaspoon is not in the palm of your hand.
• Act like the owner. Be a role model and educate your team in every aspect of the business. Be a champion of your managers & staff, constantly develop each and every member to learn and accomplish more.
• No threatening to chop off any body parts while disciplining any team member. Let's just talk to them :-)
• Pre-shift Meetings are a must. Since we are fresh we have to discuss our freshness everyday. Proper stocking and food rotation keeps us fresh!
• P & L knowledge, ability to perform monthly inventories, budgets, and labor projections.
• Keep it staffed! Keep your staff happy, trained, and informed.
• Monitor the window during business hours. Pay special attention during low volume hours. Ensure ticket times are appropriate.
• Check invoices daily, approve and stamp.

Be responsible for ordering all products daily. Communicate with potential brides, wedding and event planners for private functions.

• Have the know-how to pull off a major event with the same passion and commitment that is demonstrated every day within the four walls.
• Be a champion of the people, share knowledge and promote learning.
• Work in expo window if needed during periods of customer overloads.
• Marketing is critical, use of the social media platforms is a must.
• Enjoy being active in the local community, brainstorming for new attractions
• Understand the basics, scheduling, receiving, customer feedback, open communication, regular meetings, teach backs, inventory, line checks, thru-put, orientation meetings, sanitation.
• Be Happy

Qualifications:

• Bachelor of Science degree in Business, Arts or Hospitality preferred.
• Minimum 5 years of experience in an upscale environment with experience in a culinary leadership role preferred.
• Must have held no more than 2 restaurant management jobs in the last 4 years.
• Ability to communicate clearly with managers, kitchen/ dining room employees, and guests.
• Safe Food Handling Certification.
• Ability to bend, stand, and stoop for long periods of time, and work long hours in hot conditions.
• Have some fun and a sense of humor.
• Proven track record developing people.
• Solid P&L and budget knowledge.
• Extensive wine knowledge.
• Develop good training materials.
• POS Knowledge.
• Willingness to confront others to do better.
• Appearance (well groomed).