Director of Operations - Central Ozarks Medical Center : Job Details

We are expanding our team to serve the needs of our community in the Lake of the Ozarks, Missouri area! Central Ozarks Medical Center (COMC) is excited to announce an opening for a Director of Operations. We are seeking a dynamic and experienced executive to oversee our company's daily operations and drive efficiency. The ideal candidate will be a strategic thinker with strong leadership skills and a proven track record in managing operational processes.Responsibilities: The Director of Operations is a key member of the Leadership Team that assists the COO in overall practice operations and implementation of health center operations policies. This position leads revenue and profit growth for Medical, Dental, Behavioral Health, Pharmacy, and Optometry departments. Ensures each Practice Manager or Clinic Lead operates their department in accordance with COMC culture, standards and best practices.Essential Duties and Responsibilities include the following. Other duties may be assigned:Assists the COO with implementation of the organization's healthcare plan and programs.Coordinates the management of practice sites to interface with clinical and administrative systems on the development and implementation of operational policies and patient schedules.Works to communicate effectively with physicians, clinic managers, department directors and the executive team to provide continuous focus on quality, efficiency and ongoing improvement.Analyzes systems and procedures and recommends changes to improve workflow and efficiency.Directs and oversees the overall daily operations and management of the services provided for all health center sites.Monitors Provider schedules at all locations to ensure maximized encounters.Assists Clinic Managers in ensuring that Clinicians have the support they need.Initiates appropriate, timely, corrective action plans in response to unfavorable results and trends as directed by the COO or CEO.Regularly travels to all clinic locations to provide leadership and direction for clinic management.Coaches the entire team to develop comprehensive, financially successful practices.Works with Clinic Managers to ensure patient care comes first.Collaborates with the Director of Facilities on maintenance and preventative measures.Collaborates with Quality department to ensure compliance with state and federal quality guidelines.Monitors and works with Clinic Managers to improve cash collections and accounts receivable.Supports office managers on accountability for staff productivity and overall financial performance.Works with clinic managers and staff to develop and implement performance goals.Supports the achievement of performance targets & budgeted goals.Provides day-to-day leadership presence and supports an open-door policy among all staff.Participates in regular quality and process improvement meetings.Coordinates on-boarding new clinics, providers, and leadership staff.Develops and establishes operating procedures and process improvement consistent with the Heath Center's overall policies.Appraises and evaluates the results of overall operations regularly and systematically.Participates in or supports various company initiatives, as directed.Maintains protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA).Analyzes staff functions, develops optimized staffing patterns, and provides necessary training.Serves as a liaison between C-suite, department leadership, and front-line employees.Optimizes work procedures to achieve departmental goals.Participates in grant-related activities with Senior Management as required.Oversees training for safety and security evacuations.Other duties as assigned.Qualifications Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements include experience in partnering with executive leadership, strong written and oral communication skills, knowledge of practice management components, and a willingness to work flexible hours.Education and/or experience: Bachelor's degree in business or healthcare management required, with a master's degree preferred. Minimum of three years supervisory and senior management experience, preferably in a healthcare setting.Language Skills : Ability to respond to inquiries or complaints from customers and regulatory agencies.Mathematical Skills : Ability to work with accounting concepts and develop department budgets.Reasoning Ability : Critical thinking skills and the ability to handle stressful situations.Skills and Abilities:Growing Revenue and Profit : Results driven; aligns time and energy on key drivers.Developer of Staff : Strong supervisory and training skills.Strategic Planner : Sets realistic objectives and measures results.Business Acumen : Assesses and deploys resources to meet annual budgets.Other Skills and Abilities : Strong communication skills, excellent interpersonal skills, and the capacity to function independently.Physical Demands : Moderate physical effort consisting of occasionally lifting or moving over 35 pounds.Travel Requirement : Travel to all COMC locations will be required. Employee should have a valid Missouri driver's license.Work Environment : Confidentiality of patient information is mandatory.About COMC: Central Ozarks Medical Center has been providing quality health care in Central Missouri since 1979. We pride ourselves on offering high quality healthcare regardless of insurance status.Our Mission : COMC is committed to leading the way to healthier communities by reducing barriers to care.Our Values :Selfless Service: We lead by example.Approachable: We communicate openly.Resilient: We enable and inspire.Passionate: We promote community.Responsive: We take action.Resourceful: We collaborate.#J-18808-Ljbffr