Director of Operations - Associa : Job Details

Come work at Associa ! We are an industry leader in community association management and we are looking for a talented Director of Operations. If you're serious about your next move, Associa is an excellent place to grow your career.

The Operations Leader assists with the day-to-day leadership, management of operations staff and client relations and retention, as well as implementing and assisting with the management of short and long-range goals of the branch. This role serves as a performance-driven leader and mentor to the branch and will work closely with the Branch President and Community Director to develop and implement a variety of strategies to maximize profits while maintaining an exceptional level of service.

Duties include, but are not limited to:

• Contribute to the development, implementation and achievement of organizational strategies, policies, and practices.

• Provide leadership regarding our operations and support staff; ensure staff is successfully meeting the standards and practices of the branch and their respective job duties.

• Ensure branch standards are consistently met, focusing on maintaining high levels of staff engagement and retention, as well as client satisfaction and retention.

• Ensure client associations are managed in compliance with governing documents, federal, state, and local governing agency requirements.

• Manages the accounting team and assists with the budget, fiscal management and financial health of the branch.

• Identify resource needs and participate in the recruiting, onboarding, and training for support positions.

• Coach, mentor and provide training for team members.

• Establish positive relationships with internal and external customers, existing and prospective clients, as well as third-party vendors and service providers.

• Drive and monitor key business driver results via the branch scorecards.

• Identify organic and inorganic growth opportunities within the branch.

• Assist with business development at the branch.

• Align with Branch President and other leaders regarding all initiatives.

• Other duties as assigned.

Requirements

• Provides stretch assignments to develop and improve talent and holds others accountable to meet commitments.

• Creates an open environment and builds connections by being available and approachable.

• Sees the big picture, thinks strategically, defines clear objectives, and explains the why behind decisions.

• Self-confident to take initiative and can quickly adapt to changing circumstances.

• Strong financial planning and analysis capacity.

• Excellent public relations, presentation, interpersonal, and verbal/written communication skills.

• Expert knowledge of Microsoft Office and a willingness to learn new technology.

• Confidentiality and discretion in the performance of all duties and responsibilities.

• Time management and time critical prioritization skills.

• 5+ years of directly related or closely related experience.

• 3+ years of Management and/or Supervisory experience.

• 3+ years of Community Association experience.

• Bachelor's Degree and/or PCAM preferred.