Director of Operations - Community Food Bank : Job Details

Function: The Director of Operations will lead and facilitate the daily work activities of a diverse and inclusive team of operations staff who provide support services for Community Food Bank (CFB) organizational, strategic, and programmatic goals. The Director will primarily be responsible for the operational areas related to Warehouse, Production, and the Willcox Distribution Center.

Duties and Responsibilities:

* Participates and supports the organization's strategic and operational planning processes, aligned with the value of centering on those most closely impacted by the organization's actions as a member of the Operations Team.

* Oversees the implementation of all warehouse operations, to include scheduling systems, delivery, and loading dock activity, food storage and security, warehouse temperature control, pest control, and closing procedures.

* Ensures an accurate inventory of products at all times through a maintained inventory control system.

* Ensures the safety of staff and volunteers.

* Facilitates and supports project planning for key initiatives between departments or between partners.

* Knowledge of OSHA requirements and best practices.

* Leads different departments within the warehouse operations, i.e. Warehouse, Production, and Willcox Distribution Center.

* Documents planning and project management practices to ensure transparency, replicability, and improvement.

* Actively contributes to a positive organizational and team culture where people feel valued, heard, and want to participate. Models the values of inquiry, learning, collaboration, and reflection to support diversity and inclusion efforts.

* Provides management and coaching to staff members, with an orientation toward learning, co-mentorship, and mutual feedback.

* Responsible for budget and fiscal stewardship for operations activities.

* Leads regulatory compliance efforts for food receipts, warehousing, and distribution.

* Supports food distribution to hunger relief programs operated by CFB and our network of agency partners and subcontractors.

* Creates a culture of volunteer management that enables core functions to be fulfilled.

* Creates a culture around quality control and inventory accuracy, including building a solid training program for staff.

* Collaborates with the Operations team to create and implement Best Practices and Standard Operating Procedures for areas of responsibility, including cleanliness, housekeeping, and safety.

* Generates and prepares monthly and other reports to measure key program activities and provide data and metrics to evaluate CFB Operations functions.

* Upholds food safety procedures, support product traceability and recalls as needed, and maintain all compliance requirements, food safety standards, and necessary recordkeeping.

* Performs other duties as assigned.

Qualifications

Knowledge, Skills and Abilities

* Ability to lead different departments within warehouse operations, i.e. Warehouse, Production, and the Willcox Distribution Center.

* Knowledge of process improvement frameworks such as Six Sigma, Kaizen, etc.

* Knowledge of Food Safety programs such programs as AIB, ServSafe, etc.

* Knowledge of OSHA requirements and best practices.

* Ability to develop an annual operating budget.

* Ability to effectively lead and motivate staff.

* Ability to make complex decisions, allocate resources, and prioritize operational objectives.

* Ability to show initiative and flexibility in day-to-day operations when needed.

* Skills in leading change management and strategy development.

* Ability to demonstrate commitment to CFB's mission.

* High level of interpersonal skills and demonstrated ability to handle sensitive and confidential situations.

* Highly organized with a proven track record of efficiency and effectiveness.

* Strong analytical skills and ability to make sound data-driven decisions.

* Ability to travel across CFB's 5-county service area and to state, regional, and national conferences/meetings.

Minimum Qualifications:

* Eight (8) to ten (10) years of experience in a leadership role in warehousing, logistics, or other relevant experience.

* Five (5) years of experience leading teams and managing staff.

* Bachelor's degree in a Business, Logistics or a related field.

* Intermediate proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, etc.).

* For company insurance purposes, at least 21 years of age; possess a current Arizona Driver's License with a safe driving record.

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

Preferred Qualifications:

* Masters or professional degree/higher education.

* Experience in a nonprofit organization at staff or Board levels.

* Experience in organizational development/management.

* Experience working at or partnering with a food bank(s).

* Proficiency with SCM+ for warehouse.

* Bilingual in English and Spanish.

Physical Requirements:

* Light Work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Expectations:

CFB is committed to providing employees with an environment in which the Core Values of Respect, Integrity, Accountability, Collaboration, Excellence, Innovation, and Social Justice are supported and encouraged.

CFB works diligently to maintain a culture of fairness, responsibility, trustworthiness and teamwork to advance our mission: We change lives in the communities we serve by feeding the hungry today and building a healthy, hunger-free tomorrow.

The CFB is a drug and tobacco free work environment.

CFB is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.