Director of Operations - LSG Sky Chefs : Job Details

Job Title:Director of OperationsJob Location:Jamaica-USA-11430Work Location Type:On-SiteSalary Range:$105,143.00 - 141,808.00

LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of ourtalented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

The Director of Operations at LSG Sky Chefs is responsible for overseeing and managing the daily operations of the company's food production and service activities, ensuring the delivery of high-quality catering services to airline and hospitality clients. This role involves leading the operational teams to meet performance targets, maintain compliance with safety and quality standards, and optimize operational efficiency. The Director will develop and implement strategies to improve process workflows, manage budgets, and foster a culture of continuous improvement while ensuring cost control and resource allocation. Collaboration with senior leadership, department heads, and external stakeholders is key to maintaining service excellence, meeting customer expectations, and driving business growth within the highly dynamic aviation catering industry.

Business Strategy, Policies and Tools

• Execute the implementation of the CSC planning
• Ensure compliance with the policies provided by CSC and Corporate

Managing Business

• Provide data for the development of an annual business plan and budgeting for the CSC
• Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
• Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company's framework and market requirements.
• Ensure optimal deployment of human, technical and material resources in the CSC
• Ensure the ordering of all materials needed at the CSC
• Ensure that the CSC work methods are in line with the company's standards and customer contracts
• Initiate Capex requests
• Initiate and control continuous optimization of processes
• Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements
• Ensure clear communication and close cooperation with all relevant internal and external interfaces

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety

• Bachelor's degree or equivalent experience required
• In addition, five to seven years of experience in related field required
• Experience in managing multiple departments
• Excellent communication skills both verbal and written
• Polished presentation and interpersonal skills
• Good knowledge of Microsoft Office and Windows-based computer applications

LSG Sky Chefsis an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.