Director of Operations - Indian Health Service : Job Details

Locations: Missoula, MT

Type:Urban

Salary Range:$85,000 to $95,000 / Per Year

Open Period:12/19/2024 until filled

Summary:All Nations is committed to promoting sustainable healthy lives for our Native people and the surrounding community through culturally based, holistic care.

Job Announcement Flyer:

Duties:MAJOR DUTIES AND RESPONSIBILITIES Provide leadership, guidance, and direction to department leadership; coach, mentor, and develop department leaders' capacity to manage all aspects of clinical practice effectively. Collaborate with department leaders to develop operational objectives that align with All Nation's strategic plan and mission, ensure effective implementation, and continuously monitor and evaluate effectiveness. Collaborate with department leaders and outside contractors, such as Indian Health Service, to optimize workflows, operational processes, and overall functionality of the clinical sites. Provide guidance and oversee the implementation of new programming related to improved clinical care and enhanced health outcomes. Collaborate with other department leaders and direct the creation, implementation, and evaluation of clinic support systems and procedures. Establish, administer, and maintain nonclinical and clinical (nursing/medical assistant) policies and procedures encompassing all department aspects to ensure efficient and effective site operations. Supervise the Front Desk personnel and serve as a backup for front desk operations as needed, including scheduling providers, coordinating daily clinical functions, and managing fill-in/backup front desk personnel schedules. Supervisory responsibilities: signing and submitting timecards, purchase requests, and other documents in a timely manner. Collaborate with clinical leaders and health information technology staff to monitor the clinical performance of the EHR. Review, analyze, and evaluate monthly financial and statistical information and productivity reports with department leaders. Ensures necessary adjustments are executed to stay within budget parameters and meet performance goals. Oversee all organizational facilities' maintenance, safety, and functionality, ensuring compliance with health, safety, and regulatory standards while managing space utilization to support operational efficiency and staff needs. Develop and implement facilities management policies, preventive maintenance schedules, and emergency preparedness plans. Coordinate with vendors and contractors for repairs, upgrades, and routine services, ensuring cost- effectiveness and quality. Prepare and manage facilities-related budgets, including utilities, maintenance, and capital improvement projects, while fostering a welcoming and culturally appropriate environment.

Qualifications:QUALIFICATIONS Required: Bachelor's degree in Healthcare Administration, Business Administration, or a related field. At least two (2) years of administrative and supervisory experience in a community health setting. Experience working with American Indians and Alaska Natives (AI/AN) successfully utilizingtrauma-informed and culturally competent practices. Demonstrated ability to manage programmatic budgets, data reporting, and other basicadministrative activities. Must demonstrate knowledge of federal, state, and local regulatory policies applicable to federallyqualified health centers and Indian Health Service regulations. Proficiency in developing, analyzing, and managing metrics and key performance indicators (KPIs)to drive organizational performance and strategic goals. Proficiency in RPMS EHR or other electronic health record systems, phone and security systems,Microsoft 365 suite (including Word, Excel, Outlook, and Teams), and Adobe Software. Must be highly organized and able to carry out all responsibilities of the position with minimal day-to-day supervision. Demonstrated ability to communicate effectively orally and in writing. Must pass a criminal background check and OIG check prior to commencement of employment. Valid MT Driver's License and clean driving record. Preferred: Master's degree is highly preferred in a related healthcare field. Ability to understand and be aware of cross-cultural differences and to work effectively within theircontext. Proficient public speaking skills. Experience working with IHS, MT Tribal programs, or an Urban Indian Organization. Experience working as a Director of Operations in a healthcare clinic. Demonstrated expertise in private insurance, Medicaid, Medicare, and/or other third-party billingprocesses. Experience in gathering, measuring, analyzing, and reporting technical data is preferred. PHYSICAL DEMANDS Essential job duties may occasionally require lifting, pushing, and pulling up to 50 pounds. Candidates must also be able to stoop, kneel, crouch, and perform reaching, handling, grasping, and tactile movements as needed. The ability to hear conversational speech and maintain clear vision up close and at a distance is required. Preference in employment is given to qualified Native American candidates in accordance with Title 42CFR36.221.

Work Type:Permanent, Full