Director of Operations - CFG Health : Job Details

POSITION SUMMARY:

• Operations Executive for all contracts responsible for developing operations strategy and achieving expected outcomes with primary accountability for patient care quality.
• Responsible for all operations programs, including P&L, talent management, and business development.
• Serves as an expert resource on regulatory / compliance / correctional healthcare standards, customer contracts and expectations for compliance for CFG Health Systems contracted correctional facilities.
• Leads client retention program and processes to ensure adherence to program requirements and effectiveness of outcomes.
• Ensures that services comply with the contract, NCCHC, ACA, PBNDS, state, and other accrediting bodies as applicable to the individual facilities and established company goals, objectives, policies, and procedures.
• Designs implements, and facilitates a systematic approach to ensure a high awareness of regulatory and compliance requirements, including completion of concurrent and retrospective audit tools and monitoring systems.
• In conjunction with the Regional Directors and Health Services Administrators, revises site-specific policies and procedures to ensure compliance with standards, regulations, customer contractual requirements, and professional scopes of practice.
• Serves as a liaison to external audit consultants as required.
• Reviews, revises, and coordinates orientation of new healthcare personnel, in-service training, and continuing education for nursing and other personnel to improve performance.

POSITION REQUIREMENTS:

• Master's Degree in Nursing or MBA/MHA with BSN (preferred)
• CCHP, CCHP-RN preferred
• Current Nursing License in all states where CFGHS has contracted services
• A minimum of 10 years of experience in health care with 5 years of correctional healthcare management at the HSA or higher level is preferred.
• Must possess sound decision-making and critical thinking skills. Must update and maintain skills and knowledge related to correctional health.
• Ability to maintain a high degree of credibility, independence, integrity, confidentiality, and trust
• Knowledge of and a good understanding of correctional healthcare compliance, healthcare scopes of practice, and regulatory requirements, including the appropriate state jail standards, American Correctional Association Standards (ACA), American Jail Association (AJA), ICE PBNDS standards, and the National Commission on Correctional Health Care Standards (NCCHC) for Jails, Mental Health, and OTP preferred.
• Experience in training and development activities
• Excellent interpersonal skills and the ability to effectively communicate verbally and in writing and provide excellent customer service
• Ability to work cooperatively and effectively with people at various professional levels
• Ability to work collaboratively and diplomatically with internal and external stakeholders
• Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast-paced environment
• Ability to adapt to a change of duties quickly and smoothly
• Must be self-motivated and able to work effectively with minimal direction or supervision
• Strong analytical and problem-solving skills
• Advanced level skills with MS Office (Word, Excel, PowerPoint), including charts and graphs

PERFORMANCE EXPECTATIONS:

• Provides operational leadership for all of CFG's Correctional programs
• Shares and translates corporate strategy across Operations, corporate business units, and external audiences as needed.
• Establishes priorities based on CFGHS's mission, vision, and values. Adjusts priorities based on client feedback. Ensures necessary tools and resources are in place to meet priority objectives.
• Creates and leads cross-functional teams to ensure execution of strategic priorities, measures results and effectiveness of strategic projects, and makes course adjustments as needed.
• Directs and develops operations leaders to embody and promote CFGHS's mission, vision, and values.
• Identifies and directs resources needed to achieve results within Operations and across the company.
• Sets expectations for utilizing teams and collaborative practices to drive improvement and achieve results.
• Ensures that the organizational strategy and plans are established with full recognition of all clinical requirements and expectations. These strategies include continuous quality improvement and clinical outcomes that are focused, measured, and cost-effective, charting a course, and developing long-term solutions to address clinical staffing.
• Establishes meaningful performance metrics and effectively uses data to make decisions and to objectively monitor and measure results.
• Sets and maintains clinical standards by driving decisions that are patient-centered, collaborative, evidence-based, and focused on quality.
• Provides clinical leadership for care management, monitors results through data review, and educates the team to decrease negative variances and promote the sharing of best practices.
• Oversees the quality of care delivered within the organization.
• Interprets trends and takes action at the regional level for improving the health status of the population, and partners with the client to implement appropriate interventions.
• Identifies opportunities and works with the regional team to design and implement changes to improve efficiency in clinical operations and workflow.
• Mentors, monitors, and coaches regional staff in the appropriate management of site clinical leadership.
• Builds and maintains productive relationships with client leaders through regular communication, face-to-face meetings, and reporting processes.
• Partners with the CMO to proactively inform clients of risks and high-profile patient management cases and how both are being managed.
• Demonstrates independent and creative thinking, high level of self-motivation, team orientation, professionalism, trustworthiness, and respect for others
• Participates in the development and maintenance of facility-specific policies and procedures.
• Coordinates corrective action plans, audit tools, and monitoring activities in response to any identified deficiencies within the required time frames.
• Ability to research, compile, analyze, and interpret data.
• Ability to prepare reports and present facts clearly and concisely, both verbally and in writing.
• Collaborates with HR and other internal business partners to establish and deliver effective new hire and annual orientation and training activities within Operations and across the company.
• Develops and implements nursing policies and procedures that reflect applicable standards.
• Develops or revises protocols and procedures utilized in the delivery of service.
• Ensures procedures meet Federal, State, and local regulations, including the Jail's Policies.
• Works with and obtains approval of the Chief Medical Officer for medical protocols.
• Assist site management with the development and monitoring of CQI activities and the development of action plans with timeframes for completion and re-monitoring as necessary.
• Provide reports to the Executive Director, highlighting any areas of potential risk to the company.
• Mentors and serves as a resource for site managers regarding contract compliance, accreditations, and audits.
• Completes an initial assessment of new contracts' compliance with federal, state,