Director of Operations - Whitehaven Advisors LLC : Job Details

Opportunity

Our client is a fast-growing NY-based contract security services firm operating across New York, New Jersey, Washington and Montana and seeks a dynamic, experience director of operations to become a key member of its executive team.

Position Title: Director of Operations

Position Summary

Reporting to the CEO, the Director of Operations will oversee the operational performance of the company's field teams, including account managers, field supervisors, and security officers deployed at client sites. This executive leader will ensure contract compliance, client satisfaction, and operational efficiency while driving strategic initiatives and maintaining alignment with company goals.

Key Responsibilities

Leadership & Team Management

• Directly manage and develop a team of account managers and field supervisors, ensuring their effectiveness in overseeing client sites and personnel.
• Recruit, train, and retain high-performing staff, fostering a culture of accountability and excellence across all levels of the operations team.
• Set clear performance expectations, conduct regular evaluations, and implement corrective action plans when necessary.

Client Relations & Satisfaction

• Serve as the primary liaison between the company and client stakeholders, ensuring strong communication and high levels of satisfaction.
• Conduct regular site visits and meetings to maintain a deep understanding of client needs and ensure service excellence.
• Address client concerns promptly, resolving issues while maintaining positive relationships and safeguarding long-term partnerships.

Operational Excellence

• Ensure compliance with all contractual obligations, regulatory requirements, and industry best practices at all client sites.
• Develop and implement operational policies and procedures to improve efficiency, performance, and service delivery.
• Monitor and manage operational budgets, ensuring financial performance aligns with company objectives.

Strategic Oversight

• Collaborate with company ownership on strategic planning, business growth initiatives, and operational improvements.
• Analyze operational data and key performance metrics to make informed decisions and provide regular updates to leadership.
• Identify opportunities for innovation and growth, including potential service enhancements or cost-saving initiatives.

Qualifications and Experience

• Education: Bachelor's degree in Business Administration, Management, or a related field.
• Experience: Minimum of 7-10 years of leadership experience in operations, preferably within the security services industry or a similar field.
• Strong understanding of business concepts, including financial management, strategic planning, and operational analysis.
• Demonstrated success in managing diverse teams and delivering results in a client-facing environment.
• Knowledge of security regulations and standards is a plus.

Skills & Competencies

• Exceptional leadership and team-building skills.
• Strong client relationship management abilities.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Proficiency in operational tools and technologies, including scheduling, reporting, and incident management systems.

Compensation and benefits

• Competitive salary commensurate with experience.
• Performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and development.