Director of Operations - Pursuit Collection : Job Details

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Access subsidized mental health and wellness resources.

• Transitional housing accommodations available.

The Director of Operations for Pursuit's Glacier Park Collection is a key member of a collaborative and entrepreneurial senior management team. Reporting directly to the Vice President and General Manager for the Glacier Park Collection, the Director of Operations is responsible for the onsite leadership and advancement of our lodging, restaurants, and retail. This role plays a pivotal part in transforming guest hospitality, enhancing employee engagement, and driving daily operations, financial performance, and community involvement.

The salary range for this role is flexible. This role is eligible for a yearly 10% bonus. Pursuit offers a full suite of benefits, including discounts at our hotels, restaurants, and attractions, flexible time off, and a 401k contribution matching plan.

This role is posted for a January of 2025 start date, however we can be flexible!

• Strategic Collaboration: Partner with the VP, Director of Health, Safety & Environment (HSE), the Director of Maintenance & Engineering, the Director of Food and Beverage, the Director of Retail and shared services leadership on developing and executing strategies, business plans, and goals for the Glacier Park Collection.

• Operational Leadership: Lead the operations managers across lodgings, restaurants, and retail to achieve key performance indicators, including financial goals, guest satisfaction, employee engagement, and community involvement. Promote and lead a safety-first culture in all areas of operations.

• Team Empowerment: Provide leadership and coaching that fosters a solution-driven, continuously improving team culture.

• Talent Development: Collaborate with People & Culture (P&C) to meet staffing objectives, improve employee retention, and cultivate internal talent.

• Hands-On Leadership: Engage directly with details, processes, and procedures to identify issues, implement solutions, and drive operational improvements.

• Guest Experience Transformation: Oversee and guide efforts to enhance and transform the guest experience.

• Tourism Relationship Building: Develop and maintain strong relationships within the Glacier Park tourism industry including the Blackfeet Tribe to support the state as a premier destination.

• Operational Oversight: Regularly conduct walk-throughs of lodging, restaurant, and retail facilities to inspire and lead on-the-ground leadership.

• Asset Management: Partner with the Director of Engineering & Maintenance to advance the management and improvement of physical assets.

• Accountability & Controls: Implement controls to ensure accountability, identify risks, and seize opportunities within operations.

• Financial Reporting: Provide regular reports on financial performance, including month-end results, future expense forecasts, and contributions to annual budget development.

• Communication with Leadership: Report business needs, operational challenges, and proposed solutions to the VP of Glacier Park Collection weekly.

• Performance Metrics and KPI Management: Develop and manage specific KPIs for each operational area and ensure team alignment with those targets. Regularly track performance against goals in Cultural Amp.

• Operational Efficiency Improvements: Identify and implement process improvements that drive operational efficiency and cost savings across all departments.

• Vendor and Supplier Management: Oversee and manage relationships with key vendors and suppliers, ensuring they meet quality and service standards.

• Staffing and Scheduling optimization: oversee the creation of efficient staffing schedules to match operational needs, ensuring optimal guest service while managing labor costs.