Director of Patient Experience (Fully Onsite) - Insight Global : Job Details

Insight Global is looking for a Director of Patient Experience for a community hospital in the Myrtle Beach, SC area!

Job Summary: The Director of Patient Experience is responsible for leading and managing the overall patient experience strategy to ensure the highest level of patient satisfaction and engagement. This role involves developing and implementing programs, policies, and initiatives that enhance the patient journey, from initial contact through post-care follow-up. The Director will work closely with clinical and administrative teams to foster a culture of patient-centered care.

Key Responsibilities:

• Develop and execute a comprehensive patient experience strategy aligned with the organizations mission and goals.
• Lead initiatives to improve patient satisfaction, including feedback collection, analysis, and action planning.
• Collaborate with clinical and non-clinical staff to identify and address areas for improvement in the patient experience.
• Oversee patient communication and education efforts to ensure clarity, empathy, and effectiveness.
• Implement and monitor patient experience metrics and key performance indicators (KPIs).
• Foster a culture of continuous improvement and patient-centered care across the organization.
• Manage patient complaints and grievances, ensuring timely and effective resolution.
• Develop and deliver training programs for staff on best practices in patient experience.
• Stay current with industry trends and best practices in patient experience and healthcare quality.
• Report regularly to senior leadership on patient experience performance and improvement initiatives.

Qualifications:

• Bachelor's degree in business or healthcare field.
• Minimum 7 years of experience in patient experience/ customer service
• Minimum 3 years of experience in healthcare leadership

A documented track record of implementing and accomplishing patient experience improvements in a health care organization or system required.